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For Companies At a Glance
- Tasks: Deliver top-notch customer service and handle transactions in a dynamic betting shop environment.
- Company: Join Entain, a leading name in sports betting, known for its inclusive and supportive culture.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and healthcare support.
- Why this job: Be part of a winning team that values relationships and promotes safer gambling.
- Qualifications: Must be 18+, passionate about customer service, and able to communicate effectively.
- Other info: Work-life balance is key; your rota will be provided four weeks in advance.
The predicted salary is between 28800 - 43200 £ per year.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager you will be an integral part of the Entain family delivering top customer service and driving standards on a daily basis at our exciting dynamic Ladbrokes & Coral betting shops. No two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the shop team serving customers and building a rapport to encourage repeat business.
Are you ready to launch a winning career?
Salary is £13.00 per hour.
What you will do
- Deliver outstanding customer service.
- Always urge safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem‑solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday 8am – 10pm depending on the location, including weekends and bank holidays.
Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, varying week to week. As a key holder you will be responsible for opening and closing the shop.
At Entain we believe in the importance of a healthy work‑life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications
- You must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service.
- Enjoy building strong relationships and can communicate effectively.
- Self‑motivated and proactive.
- Happy to work alone or as part of a team.
- Ability to deal with challenging situations in a calm and professional manner.
What we offer
At Entain we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning. Working for us in our betting shops you can expect to receive great benefits like:
- Optional overtime subject to availability.
- Pension scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
And outside of this you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supportive community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.
At Entain we do what’s right. It’s one of our core values and that’s why we’re taking the lead when it comes to creating a diverse, equitable and inclusive future for our people and for the wider global sports betting and gaming sector. However, our ambition is to ensure our people across the globe feel valued, respected, and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices worldwide.
Remote Work
No
Employment Type
Part‑time
Key Skills
Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking
Experience
years
Vacancy
1
#J-18808-Ljbffr
Retail Customer Service employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the latest trends in sports and betting. Being knowledgeable about various sports events and betting options will not only help you engage with customers but also demonstrate your passion for the industry during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This could include handling complaints or explaining betting processes. The more comfortable you are with these situations, the better you'll perform in a real-life setting.
✨Tip Number 3
Network with current or former employees of Entain. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Retail Customer Service position.
✨Tip Number 4
Showcase your ability to work both independently and as part of a team. Think of examples from your past experiences where you've successfully collaborated with others or taken initiative on your own, as this is crucial for the role.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Service position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in retail or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver outstanding customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for sports and customer service. Share specific examples of how you've built strong relationships with customers in the past and how you handle challenging situations with empathy and professionalism.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Entain
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in the past. Think of instances where you resolved customer complaints or concerns with empathy and professionalism, as this is crucial for the Retail Customer Service Manager position.
✨Highlight Your Teamwork Abilities
Since you'll be part of a shop team, it's important to showcase your ability to work well with others. Share examples of how you've collaborated with colleagues to achieve common goals or improve customer experiences.
✨Familiarise Yourself with the Company
Research Entain and its brands, like Ladbrokes & Coral, before the interview. Understanding their values, products, and commitment to safer gambling will help you align your answers with what they are looking for in a candidate.
