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- Tasks: Deliver top-notch customer service and handle transactions in a dynamic betting shop environment.
- Company: Join Entain, a leading name in sports betting with a commitment to inclusivity and community.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and healthcare support.
- Why this job: Be part of a fun team, build relationships, and contribute to a winning culture.
- Qualifications: Must be 18+, passionate about customer service, and able to work both independently and in a team.
- Other info: Flexible shifts with a focus on work-life balance and a supportive workplace.
The predicted salary is between 24000 - 36000 £ per year.
Job Description Do you love sports or have a passion for great customer service?
Do you enjoy forming positive relationships?
As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis.
In our exciting, dynamic Ladbrokes Coral betting shops no two days are the same and you\’ll have the chance to contribute to a team that wins together and does what\’s right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.
Are you ready to launch a winning career?
The salary is £***** per hour.
What you will do Deliver outstanding customer service.
Always urging safer gambling.
Take bets on a wide range of sports and events.
Process customer transactions including cash handling.
Help demonstrate our products betting terminals to customers.
Handle customer complaints or concerns with empathy and problem-solving skills.
Work towards defined targets and goals.
Maintain high shop standards.
Open or close the shop as needed.
Working patterns Our shops can be open from Monday to Sunday 8am – 10pm depending on the location.
This includes weekends and
Retail Customer Service employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the latest trends in sports and betting. Being knowledgeable about various sports events and betting options will not only help you engage with customers but also demonstrate your passion for the industry during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This could include handling complaints or explaining betting processes. The more comfortable you are with these situations, the better you'll perform in real-life interactions.
✨Tip Number 3
Network with current or former employees of Entain. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Retail Customer Service position.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the interview. Since the role requires working varied shifts, showing that you can adapt to the shop's needs will make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Service position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in retail or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver outstanding customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for sports and customer service. Share specific examples of how you've built strong relationships with customers and handled challenging situations. Make sure to convey your enthusiasm for joining the Entain team.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Entain
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in the past. Think of instances where you resolved customer complaints or concerns with empathy and effective solutions, as this is crucial for the Retail Customer Service Manager position.
✨Know the Company and Its Values
Research Entain and understand its commitment to safer gambling and customer satisfaction. Being able to articulate how your values align with the company's mission will show that you're a good fit for their team.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice responding to common customer interactions or complaints, as this will help you showcase your communication skills and ability to build rapport with customers.