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- Tasks: Deliver outstanding customer service and handle transactions in a dynamic betting shop environment.
- Company: Join Entain, a leading name in sports betting with a commitment to inclusivity and community.
- Benefits: Enjoy a competitive salary, optional overtime, discounts, and healthcare support.
- Why this job: Be part of a fun team, build relationships, and contribute to a winning culture.
- Qualifications: Must be 18+, passionate about customer service, and able to communicate effectively.
- Other info: Flexible working hours with a rota provided four weeks in advance.
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Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, who will be serving customers and building rapport to encourage repeat custom.
Are you ready to launch a winning career?
Salary is £12.50 per hour
What you will do
- Deliver outstanding customer service.
- Always promote safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions, including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops are open from Monday to Sunday, 8 am – 10 pm, depending on the location, including weekends and bank holidays.
Your typical weekly rota will be 10 hours, consisting of a mix of long opening shifts (post-training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.
Qualifications
- You must be 18 years of age or over to work in our betting shops.
- Passion for delivering excellent customer service.
- Ability to build strong relationships and communicate effectively.
- Self-motivated and proactive.
- Comfortable working alone or as part of a team.
- Ability to handle challenging situations calmly and professionally.
Additional Information
What we offer
Joining Entain means a competitive salary and great benefits, including:
- Optional overtime (subject to availability).
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
Plus, recognition from leaders and colleagues can lead to prizes. Be part of an inclusive, supportive community where everyone is celebrated for being themselves.
If you need adjustments or accommodations during recruitment, please contact us.
#LI-DNI
At Entain, we do what\’s right. We aim to create a diverse, equitable, and inclusive future—valuing and respecting everyone’s individuality.
We comply with all applicable recruitment regulations and employment laws globally, ensuring ethical hiring practices.
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Retail Customer Service employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the sports and events that are popular in your area. Being knowledgeable about these topics will not only help you engage with customers but also demonstrate your passion for the role during any interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for handling various customer interactions, especially when it comes to resolving complaints or concerns.
✨Tip Number 3
Network with current or former employees of Entain to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the interview. Since the role requires working varied shifts, showing that you can adapt to the shop's needs will make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Service Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in retail or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver outstanding customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for sports and customer service. Share specific examples of how you've built strong relationships with customers and handled challenging situations. Make sure to convey your enthusiasm for joining the Entain team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Entain
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in the past. Think of instances where you resolved customer complaints or concerns with empathy and professionalism, as this is crucial for the Retail Customer Service Manager position.
✨Highlight Teamwork and Communication
Since building rapport with customers and working as part of a team is essential, be ready to talk about your experiences collaborating with others. Share stories that showcase your ability to communicate effectively and foster positive relationships.
✨Understand the Company Culture
Research Entain and its values before the interview. Familiarise yourself with their commitment to safer gambling and inclusivity, and be prepared to discuss how you align with these principles and can contribute to their community.
