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- Tasks: Deliver top-notch customer service and handle transactions in a dynamic betting shop.
- Company: Join Entain, a leader in the sports betting industry, known for its vibrant culture.
- Benefits: Enjoy flexible hours, competitive pay, discounts, and development opportunities.
- Why this job: Be part of a winning team that values relationships and promotes safer gambling.
- Qualifications: Must be 18+, passionate about customer service, and able to work independently or in a team.
- Other info: Rota provided four weeks in advance; embrace a diverse and inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
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Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.
Are you ready to launch a winning career?
What you will do
- Deliver outstanding customer service.
- Always promote safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday, 8 am – 10 pm depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 17 hours, comprising a mix of long opening shifts (post-training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.
Qualifications
- You must be 18 years or older to work in our betting shops.
- Passion for delivering excellent customer service.
- Ability to build strong relationships and communicate effectively.
- Self-motivated and proactive.
- Comfortable working alone or as part of a team.
- Ability to handle challenging situations calmly and professionally.
Additional Information
Join Entain and receive a competitive salary plus benefits such as:
- Optional overtime (subject to availability).
- Pension scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
We value our employees and celebrate individuality. If you need adjustments or accommodations during the recruitment process, please contact us.
#LI-DNI
At Entain, doing what\’s right is a core value. We are committed to creating a diverse, equitable, and inclusive environment where everyone is valued, respected, and celebrated for their individuality.
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Retail Customer Service employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the sports and events that are popular in your area. Being knowledgeable about these topics will not only help you engage with customers but also demonstrate your passion for the role during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you to handle various situations, including complaints, which is crucial for a Retail Customer Service Manager.
✨Tip Number 3
Network with current or former employees of Entain. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the interview. Since the shops operate on varied hours, showing that you can adapt to different shifts will make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills related to the retail environment. Use keywords from the job description, such as 'building relationships' and 'handling complaints', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sports and customer service. Share specific examples of how you've successfully handled customer interactions in the past, showcasing your problem-solving skills and ability to work under pressure.
Showcase Your Personality: Entain values individuality, so let your personality shine through in your application. Use a friendly and approachable tone, and don't hesitate to mention your enthusiasm for the role and the company culture.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Entain
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to remain calm and professional under pressure.
✨Know the Company and Its Values
Research Entain and understand its core values, especially around customer service and responsible gambling. Being able to align your personal values with those of the company will show that you're a good fit for their team.
✨Practice Building Rapport
Since building relationships is key in this role, practice your communication skills. Think of ways to engage with the interviewer, such as asking questions about their experiences or sharing relatable anecdotes, to showcase your ability to connect with others.
