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- Tasks: Deliver top-notch customer service and handle transactions in a dynamic betting shop environment.
- Company: Join Entain, a leading name in sports betting with a commitment to customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and healthcare support.
- Why this job: Be part of a fun team, build relationships, and contribute to a winning culture.
- Qualifications: Must be 18+, passionate about customer service, and able to work independently or in a team.
- Other info: Rota provided four weeks in advance; opportunities for overtime and personal development.
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Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.
Are you ready to launch a winning career?
Salary £12.50 per hour
What you will do
- Deliver outstanding customer service.
- Always promote safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday, 8am – 10pm, depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 10 hours, comprising a mix of long opening shifts (after training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.
Qualifications
- You must be 18 years or over to work in our betting shops.
- Passion for delivering excellent customer service!
- Ability to build strong relationships and communicate effectively.
- Self-motivated and proactive.
- Comfortable working alone or as part of a team.
- Ability to handle challenging situations calmly and professionally.
Additional Information
What we offer
Join Entain and benefit from a competitive salary and great benefits, including:
- Optional overtime (subject to availability).
- Pension Scheme and ShareSave.
- Discounts with retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
Be part of an inclusive, supportive community where everyone is celebrated for who they are. If you need any adjustments or accommodations during the recruitment process, please contact us.
#LI-DNI
At Entain, we are committed to diversity, equity, and inclusion. We ensure ethical hiring practices and comply with all applicable laws across our locations.
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Retail Customer Service employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the latest trends in sports and betting. Being knowledgeable about various sports events and betting options will not only help you engage with customers but also demonstrate your passion for the industry during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This could include handling complaints or explaining betting processes. The more comfortable you are with these situations, the better you'll perform in real-life interactions.
✨Tip Number 3
Network with current employees or others in the retail betting industry. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Showcase your ability to work both independently and as part of a team. Think of examples from your past experiences where you've successfully collaborated with others or taken initiative on your own, as this is crucial for the Retail Customer Service role.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the Retail Customer Service role. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and customer service. Share specific examples of how you've successfully built relationships with customers in the past, and express your enthusiasm for joining the Entain team.
Highlight Relevant Skills: In your application, emphasise your ability to handle challenging situations calmly and your experience in cash handling or processing transactions. These skills are crucial for the Retail Customer Service Manager role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Entain
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to remain calm and professional under pressure.
✨Know the Company and Its Values
Research Entain and understand their commitment to safer gambling and customer satisfaction. Being able to articulate how your values align with theirs will show that you're a good fit for the team.
✨Be Ready to Discuss Teamwork
Since the role involves working closely with others, be prepared to talk about your experience in team settings. Highlight instances where you contributed to a team's success or built strong relationships with colleagues.
