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- Tasks: Deliver top-notch customer service and handle transactions in a dynamic betting shop environment.
- Company: Join Entain, a leader in the sports betting industry, known for its inclusive culture.
- Benefits: Enjoy a competitive salary, discounts, healthcare support, and development opportunities.
- Why this job: Be part of a winning team that values relationships and promotes safer gambling.
- Qualifications: Must be 18+, passionate about customer service, and able to communicate effectively.
- Other info: Flexible working hours with a commitment to work-life balance and advance rota planning.
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Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.
Are you ready to launch a winning career?
Salary £12.50 per hour
What you will do
- Deliver outstanding customer service.
- Always promote safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday, 8am – 10pm, depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 10 hours, comprising a mix of long opening shifts (post-training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.
Qualifications
- You must be 18 years of age or over to work in our betting shops.
- Passion for delivering excellent customer service!
- Ability to build strong relationships and communicate effectively.
- Self-motivated and proactive.
- Comfortable working alone or as part of a team.
- Ability to handle challenging situations calmly and professionally.
Additional Information
What we offer
Joining Entain means a competitive salary and great benefits, including:
- Optional overtime, subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
We also offer recognition programs and prizes, and foster an inclusive, supportive community where everyone is celebrated for being themselves.
If you need adjustments or accommodations during the recruitment process, please contact us.
#LI-DNI
At Entain, doing what\’s right is a core value. We are committed to creating a diverse, equitable, and inclusive future for our employees and the global sports betting and gaming sector. We ensure our hiring practices are ethical and compliant with all applicable laws.
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Retail Customer Service employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the sports and events that are popular in your area. Being knowledgeable about these topics will not only help you engage with customers but also demonstrate your passion for the industry during your interactions.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for handling various customer interactions, including complaints, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of Entain to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the interview. Since the role requires working varied shifts, showing that you can adapt to the shop's needs will make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the Retail Customer Service role. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and customer service. Mention specific examples of how you've successfully built relationships with customers in the past, and express your enthusiasm for joining the Entain team.
Showcase Problem-Solving Skills: In your application, provide examples of how you've handled challenging situations or customer complaints. Highlight your ability to remain calm and professional, as this is crucial for the Retail Customer Service role.
Highlight Teamwork and Independence: Emphasise your ability to work both independently and as part of a team. Mention experiences where you contributed to a team's success or took initiative in a solo role, as this aligns with the responsibilities outlined in the job description.
How to prepare for a job interview at Entain
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to remain calm and professional under pressure.
✨Know the Company and Its Values
Research Entain and understand its commitment to responsible gambling and customer service. Being able to articulate how your values align with theirs will show that you're a good fit for the team.
✨Be Ready to Discuss Teamwork
Since the role involves working closely with others, be prepared to talk about your experience in team settings. Highlight instances where you contributed to a team's success or helped build rapport with colleagues and customers alike.
