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- Tasks: Deliver exceptional customer service and handle betting transactions in a lively retail environment.
- Company: Join the Entain family, known for its dynamic betting shops and commitment to customer satisfaction.
- Benefits: Enjoy competitive pay, optional overtime, retail discounts, and healthcare support.
- Why this job: Be part of a fun team, engage with sports, and make a positive impact on customers' experiences.
- Qualifications: Must be 18+, passionate about customer service, and possess strong communication skills.
- Other info: Flexible working hours with rotas provided four weeks in advance.
The provided job description is comprehensive but contains some redundancies and formatting inconsistencies. A refined version should remove duplicate content, improve structure, and ensure clarity and focus on key responsibilities and requirements. Here is a streamlined, well-structured version:
Retail Customer Service Manager at Ladbrokes & Coral
Are you passionate about sports and delivering excellent customer service? Do you enjoy building positive relationships? Join the Entain family as a Retail Customer Service Manager in our dynamic Ladbrokes & Coral betting shops, where no two days are the same. Contribute to a team that wins together and prioritizes our customers.
Salary: £12.50 per hour
What You Will Do
- Deliver outstanding customer service and promote safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions, including cash handling.
- Demonstrate products and betting terminals to customers.
- Handle customer complaints with empathy and problem-solving skills.
- Work towards targets and maintain high shop standards.
- Open or close the shop as needed, responsible as a key holder.
Working Patterns
Shops operate from Monday to Sunday, 8am – 10pm, including weekends and bank holidays. Your weekly rota will typically be 20 hours, with a mix of long opening/closing shifts and shorter evening shifts, varying week to week.
Entain values work-life balance and provides rotas at least four weeks in advance.
Qualifications
- Must be 18 or over.
- Passion for customer service and building relationships.
- Effective communication skills.
- Self-motivated and proactive.
- Ability to work alone or in a team.
- Calm and professional in challenging situations.
Additional Benefits
Enjoy a competitive salary plus benefits such as:
- Optional overtime.
- Pension scheme and ShareSave.
- Retail discounts through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
We are committed to diversity, equity, and inclusion. If you need adjustments during the recruitment process, please contact us.
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Retail Customer Service employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the latest trends in sports and betting. Being knowledgeable about the industry will not only help you engage with customers but also demonstrate your passion for the role during any interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for handling various customer interactions, especially when it comes to complaints or queries, which are crucial for this position.
✨Tip Number 3
Network with current or former employees of Ladbrokes & Coral. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the interview. Since the role requires working varied shifts, showing that you can adapt to the schedule will make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills that align with the Retail Customer Service Manager role. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and customer service. Mention specific examples of how you've built positive relationships in previous roles and how you can contribute to the team at Ladbrokes & Coral.
Highlight Key Skills: In your application, emphasise your effective communication skills, ability to handle complaints, and experience working towards targets. These are crucial for the role and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Entain
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to delivering outstanding service.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle various customer situations, including complaints or difficult interactions. Practise your responses to these scenarios, focusing on empathy and problem-solving skills, which are crucial for this role.
✨Know the Company and Its Values
Research Ladbrokes & Coral and understand their commitment to safer gambling and customer satisfaction. Being able to discuss the company's values and how they align with your own will show that you're a good fit for the team.
✨Demonstrate Teamwork and Independence
Be prepared to discuss your ability to work both independently and as part of a team. Provide examples from your past experiences where you successfully collaborated with others or took initiative on your own, as this role requires flexibility in working patterns.