At a Glance
- Tasks: Deliver top-notch customer service and handle transactions in a dynamic betting shop environment.
- Company: Join Entain, a leading name in sports betting with a commitment to customer satisfaction.
- Benefits: Enjoy flexible hours, competitive salary, discounts, and healthcare support.
- Other info: We value diversity and offer adjustments during the recruitment process.
- Why this job: Be part of a fun team, build relationships, and contribute to a winning culture.
- Qualifications: Must be 18+, passionate about customer service, and able to work independently or in a team.
The predicted salary is between 28800 - 43200 £ per year.
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We\'re pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.
Are you ready to launch a winning career?
Salary is £13.00 per hour
What you will do
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 30 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications
- You must be 18 years of age or over to work in one of our betting shops.
- Do you enjoy building strong relationships and can you communicate effectively?
- Self‑motivated and proactive.
- Are you happy to work alone or as part of team?
- Ability to deal with challenging situations in a calm and professional manner.
Additional Information
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what\'s right. It\'s one of our core values and that\'s why we\'re taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Retail Customer Service in Glasgow employer: Entain
At Entain, we pride ourselves on being an excellent employer, offering a vibrant work culture where teamwork and customer service excellence are at the forefront. Our Retail Customer Service Managers enjoy competitive salaries, flexible working hours, and numerous development opportunities, all while being part of a diverse and inclusive environment that values individuality. Join us in our Ladbrokes & Coral betting shops, where every day brings new challenges and the chance to make a real impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service in Glasgow
✨Tip Number 1
Familiarise yourself with the latest sports events and betting trends. Being knowledgeable about the sports you’ll be dealing with will not only help you engage with customers but also demonstrate your passion for the industry.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This can help you prepare for handling complaints or concerns with empathy and professionalism, which is crucial in this role.
✨Tip Number 3
Network with current or former employees of Entain to gain insights into the company culture and expectations. This can give you an edge during interviews and help you understand what it means to be part of the Entain family.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding working hours. Since the shops operate on varied schedules, showing that you can adapt to different shifts will make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service in Glasgow
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Service position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in retail or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver outstanding customer service.
Write a Strong Cover Letter:In your cover letter, express your passion for sports and customer service. Provide specific examples of how you've built positive relationships with customers in the past and how you can contribute to the team at Entain.
Proofread Your Application:Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Entain
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in the past. Think of instances where you resolved customer complaints or concerns with empathy and effective solutions, as this is crucial for the Retail Customer Service Manager position.
✨Know the Company and Its Values
Research Entain and understand its commitment to safer gambling and customer satisfaction. Being able to articulate how your values align with the company's mission will show that you're a good fit for their team.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice responding to common customer interactions or complaints, as this will showcase your ability to build rapport and handle situations professionally.
