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- Tasks: Deliver outstanding customer service and handle transactions in a dynamic betting shop environment.
- Company: Join Entain, a leading name in sports betting, known for its inclusive and supportive culture.
- Benefits: Enjoy competitive pay, optional overtime, discounts, and healthcare support.
- Why this job: Be part of a winning team that values relationships and promotes safer gambling.
- Qualifications: Must be 18+, passionate about customer service, and able to work independently or in a team.
- Other info: Flexible shifts with a focus on work-life balance and development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
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Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.
Are you ready to launch a winning career?
What you will do
- Deliver outstanding customer service.
- Always promote safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday, 8am – 10pm, depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 17 hours, comprising a mix of long opening shifts (after training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
We believe in a healthy work-life balance and will provide your rota at least four weeks in advance.
Qualifications
- You must be 18 years or over to work in our betting shops.
- Passion for delivering great customer service!
- Ability to build strong relationships and communicate effectively.
- Self-motivated and proactive.
- Comfortable working alone or as part of a team.
- Ability to handle challenging situations calmly and professionally.
Additional Information
We offer a competitive salary and benefits including:
- Optional overtime (subject to availability).
- Pension Scheme and ShareSave.
- Discounts through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
Join us and be part of an inclusive, supportive community where everyone is celebrated for being themselves. For any adjustments or accommodations during recruitment, please contact us.
At Entain, we prioritize diversity, equity, and inclusion, ensuring our people feel valued, respected, and celebrated for their individuality.
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Retail Customer Service employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the latest sports events and betting trends. Being knowledgeable about the sports you’ll be dealing with will not only help you connect with customers but also demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you develop your ability to handle complaints and build rapport, which are crucial for this position.
✨Tip Number 3
Research Entain’s values and commitment to safer gambling. Showing that you understand and support these principles during your interactions can set you apart as a candidate who aligns with the company culture.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding working hours. Since the shops operate on varied schedules, demonstrating your willingness to adapt can make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Service Manager position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, particularly in retail or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver outstanding customer service.
Write a Strong Cover Letter: In your cover letter, express your passion for sports and customer service. Provide specific examples of how you've built positive relationships with customers in the past and how you handle challenging situations. Make sure to convey your enthusiasm for joining the Entain family.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Entain
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in the past. Think of instances where you resolved customer complaints or concerns with empathy and effective solutions, as this is crucial for the Retail Customer Service Manager position.
✨Highlight Teamwork and Communication
Since building rapport with customers and working as part of a team is essential, be ready to talk about your experiences collaborating with others. Share how you’ve contributed to a positive team environment and maintained effective communication.
✨Understand the Company Values
Familiarise yourself with Entain's values, especially around safer gambling and inclusivity. Showing that you align with their mission and are aware of their community initiatives can set you apart from other candidates.
