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- Tasks: Deliver top-notch customer service and handle transactions in a dynamic betting shop environment.
- Company: Join Entain, a leading name in sports betting, known for its inclusive and supportive culture.
- Benefits: Enjoy a competitive salary, optional overtime, discounts, and healthcare support.
- Why this job: Be part of a winning team that values relationships and promotes safer gambling.
- Qualifications: Must be 18+, passionate about customer service, and able to work independently or in a team.
- Other info: Flexible working hours with a rota provided four weeks in advance.
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Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat custom.
Are you ready to launch a winning career?
Salary is £12.50 per hour
What you will do
- Deliver outstanding customer service.
- Always promote safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions, including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday, 8am – 10pm, depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 15 hours, comprising a mix of long opening shifts (post-training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.
Qualifications
- You must be 18 years or over to work in our betting shops.
- Passion for delivering excellent customer service!
- Ability to build strong relationships and communicate effectively.
- Self-motivated and proactive.
- Comfortable working alone or as part of a team.
- Ability to handle challenging situations calmly and professionally.
Additional Information
What we offer
We provide a competitive salary and great benefits, including:
- Optional overtime, subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
Join us, and you\’ll be part of a supportive, inclusive community where everyone is celebrated for being themselves.
If you need adjustments or accommodations during recruitment, please contact us.
#LI-DNI
At Entain, we prioritize diversity, equity, and inclusion, ensuring our people feel valued and respected. We adhere to all applicable employment laws and recruitment regulations globally.
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Retail Customer Service employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the sports and events that are popular in your area. Being knowledgeable about these topics will not only help you engage with customers but also demonstrate your passion for the role during any interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for handling various customer interactions, especially when it comes to resolving complaints or concerns.
✨Tip Number 3
Network with current or former employees of Entain to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding working hours. Since the role requires shifts that may include weekends and bank holidays, showing that you are adaptable can make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Service position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in retail or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for sports and customer service. Share specific examples of how you've successfully built relationships with customers and handled challenging situations. Make sure to convey your enthusiasm for joining the Entain team.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Entain
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to remain calm and professional under pressure.
✨Know the Company and Its Values
Research Entain and its commitment to safer gambling and customer satisfaction. Being knowledgeable about the company's values will show that you're genuinely interested in being part of their team and contributing positively.
✨Practice Building Rapport
Since building relationships is key in this role, practice your communication skills. Think of ways to engage with the interviewer, such as asking questions about their experiences or sharing relatable anecdotes, to demonstrate your ability to connect with others.