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Company Description
Sports betting, gaming and interactive entertainment is changing, and we\'re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We\'re pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it\'s your game. So let\'s win together.
Job Description
As Retail Area Manager you will be responsible for leading and driving the performance of a team of Shop Managers and Marketplace Managers to help make sure our Ladbrokes & Coral betting shops are the most exciting on the high street, providing the best products and highest quality customer service in the industry.
Reporting to the Regional Director you will be part of the Regional Operations Team, who work closely with the Head of Retail & Product, Regional Operations Manager and other key stakeholders to fully support and deliver the Retail Plan. Each Area Manager has P&L responsibility for all shops within their Area.
-Are you ready to be part of our journey to be crowned the undisputed champions of the sports betting, gaming, and interactive entertainment industry?
What you will do
- Deliver EBITDA targets within your area utilising the scorecard to measure success.
- Ensure all activity within the area complies with the requirements of the Local Regulatory body, the Company\'s licence and Health & Safety, protecting customers, colleagues and the business.
- Responsible for the rigorous delivery of the business plan and tackle issues specific to your area in the most effective way.
- Regularly monitor KPIs and data to ensure continuous improvement of shop performance.
- Diligently manage all cost lines within the budget, ensuring all profit protection processes are implemented effectively.
- Understand and implement what is required to deliver the ROI from all CAPEX spend.
- Have an excellent knowledge of the area in which you operate and a curiosity about competitor activity and what is happening across the industry.
- Create a high performing team across all of your shops by ensuring people management activities such as recruitment, on-boarding, training & development and performance management, are delivered and managed consistently and to a high standard.
- Take ownership for the operational delivery of the people plan, focusing on engaging and developing colleagues and creating a robust succession plan.
- Pro-actively address any issues that arise head on and be prepared to have difficult conversations as often as the need arises, with impact.
Qualifications
- Do you have experience of working in a tough multi-site environment (betting/leisure/retail/hospitality preferred) within a Middle Management capacity?
- Are you an experienced manager who has previously managed and led high-performing teams with a strong track record of improving colleague engagement?
- Do you have previous experience of P&L ownership?
- Are you a strong implementer who can take appropriate action from a set of agreed plans, data, processes?
- Are you driven and enthusiastic with an ability to inspire and motivate others?
- Are you able to prioritise a large and varied workload effectively for optimum business impact?
Additional Information
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.
Depending on your role and location, you can expect to receive benefits like
- A regular bonus
- Car allowance
- Healthcare support
- A stake in our success through our ShareSave scheme
- Pension contributions matched up to 6%
- Great development opportunities
- Wellbeing support, and so much more.
And outside of this, you\'ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what\'s right. It\'s one of our core values and that\'s why we\'re taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
#J-18808-LjbffrStudySmarter Expert Advice🤫
We think this is how you could land Retail Area Manager in Romford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Entain, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Entain!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Entain, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Entain and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Entain that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Entain
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
