At a Glance
- Tasks: Support and improve our core platform while resolving technical issues.
- Company: Join Entain, a pioneering tech company in the sports betting industry.
- Benefits: Competitive salary, hybrid working, private medical insurance, and generous bonuses.
- Other info: Opportunity for growth and hands-on experience in a modern cloud environment.
- Why this job: Be part of a dynamic team shaping the future of sports betting technology.
- Qualifications: Experience in platform support and AWS skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
This role is for Angstrom Sports, a proprietary sports pricing and product provider, building intricate, simulation driven pricing and risk systems to support the success of key sports brands across the Entain group. Founded in 2018 and having established itself as a pioneer in player-level, play-by-play simulations and forecasting, Angstrom was acquired by Entain in 2023. Today, we operate as a semi-autonomous division, responsible for delivering the group’s most advanced pricing and risk capabilities with a focus on the US market.
We are seeking a Platform Support Analyst to help support, maintain, and improve our core platform and its associated products. This role acts as the primary point of contact for platform-related support queries and incidents, playing a vital part in ensuring the stability, performance, and availability of our services. The platform operates within a fully cloud-based AWS environment, providing exposure to modern, scalable technologies.
You will work closely with engineering, product teams, and third-party providers to monitor system health, investigate issues, support deployments and integrations, and ensure incidents are resolved efficiently with clear communication to stakeholders. As part of a growing organisation, this role offers the opportunity to influence and enhance support processes and operational best practices, while developing hands-on experience across cloud infrastructure, platform operations, DevOps practices, and automation within a modern AWS and SaaS environment.
Key responsibilities:- Investigate, resolve, and proactively prevent platform issues, with a strong focus on continuous improvement of systems and operational processes.
- Provide day-to-day technical support to internal stakeholders, ensuring services and deliverables are met effectively.
- Liaise with internal teams and external partners to maintain strong working relationships and uphold quality standards.
- Regularly review, maintain, and improve operational documentation, processes, and procedures.
- Support the testing, reporting, and implementation of fixes, including running scripts and validating solutions.
- Develop and maintain scripts to automate administrative and support tasks, improving efficiency and reliability.
- Provide general operational and administrative support to the infrastructure and platform teams as required.
- Experience in a Platform support role and knowledge of the system life cycle.
- AWS Skillset (EKS, EC2, RDS etc)
- Excellent IT skills
- A team player and a desire to make a real impact in a growing business.
- A desire to learn new skills and get in front of new technology.
- Demonstrate high quality administrative and organisational skills.
- Strong work ethic and willingness to learn and develop, with a strong desire to undertake additional responsibilities.
- Excellent communication skills, with confidence to build relationships at all levels.
- Strives for service excellence, with superb attention to detail and strong commitment to quality.
- Consistently meets service levels and takes personal ownership of work, prioritising and organising workload to meet tight deadlines.
- Able to work under pressure and manage needs and demands of various stakeholders.
- Solve challenges using own initiative to explore solutions.
- Experience with Datadog for monitoring, alerting, and observability
- Familiarity with Terraform for infrastructure-as-code and cloud provisioning
- Experience using Argo CD for continuous delivery and application deployment
- Knowledge of cloud computing platforms, including compute, storage, and networking concepts
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Depending on your role and location, you can expect to receive benefits like:
- Generous bonus scheme
- Hybrid working
- Private medical insurance
- Pension Scheme - matched to 6%
- Ability to buy and sell holiday
- Free subscription to wellbeing app Unmind
Platform Support Analyst employer: Entain
Entain, through its semi-autonomous division Angstrom Sports, offers an exceptional work environment for a Platform Support Analyst, characterised by a culture of inclusivity and mutual respect. Employees benefit from a competitive salary, generous bonus schemes, hybrid working options, and comprehensive health insurance, all while being part of a high-performing team that values personal growth and innovation in a cutting-edge AWS cloud environment. This role not only provides the chance to influence operational processes but also fosters continuous learning and development in modern technologies, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Entain or Angstrom Sports on LinkedIn. Ask them about their experiences and any tips they might have for landing the Platform Support Analyst role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your AWS skills and platform support knowledge. We recommend setting up a mock interview with a friend or using online resources to practice common questions related to the role. Confidence is key!
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples of how you've tackled platform issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Entain and making an impact!
We think you need these skills to ace Platform Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Platform Support Analyst role. Highlight your experience with AWS and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team at Angstrom Sports. Keep it engaging and personal, just like we are!
Show Off Your Communication Skills:Since this role involves liaising with various teams, make sure to showcase your communication skills in your application. We love candidates who can express their ideas clearly and build strong relationships!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Entain
✨Know Your Platform Inside Out
Before the interview, make sure you understand the core platform and its functionalities. Familiarise yourself with AWS services like EKS, EC2, and RDS, as these are crucial for the role. Being able to discuss how these technologies impact platform performance will show your genuine interest and expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved platform issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think critically and act decisively under pressure.
✨Communicate Clearly and Confidently
Since this role involves liaising with various teams and stakeholders, practice articulating your thoughts clearly. Be ready to explain technical concepts in simple terms, as effective communication is key to building strong relationships within the team and with external partners.
✨Emphasise Your Willingness to Learn
Entain values a growth mindset, so express your eagerness to learn new skills and technologies. Share any relevant courses or certifications you've pursued, and be prepared to discuss how you stay updated on industry trends. This will highlight your commitment to personal and professional development.
