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- Tasks: Deliver outstanding customer service and handle bets in a dynamic retail environment.
- Company: Join Entain, a leader in sports betting and interactive entertainment.
- Benefits: Earn £13.00 per hour with opportunities for career growth.
- Why this job: Be part of a winning team that values customer relationships and innovation.
- Qualifications: Passion for sports and excellent customer service skills.
- Other info: Flexible working hours with a vibrant team atmosphere.
The predicted salary is between 13 - 16 £ per hour.
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change by putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We’re pulling into pole position by pushing boundaries further with innovation and technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.
Are you ready to launch a winning career?
Salary is £13.00 per hour.
What you will do:
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns:
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends.
Retail Customer Service in Newcastle upon Tyne employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Entain and its values. This way, you can show how your passion for customer service aligns with their mission to put people first.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle customer complaints or tricky situations, as these are key in retail customer service.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you’re serious about the role and respect the company’s standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer’s mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Retail Customer Service in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, make sure to highlight your love for customer service. We want to see how you connect with customers and create positive experiences. Share any relevant examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the Retail Customer Service role. Use keywords from the job description to show us you understand what we're looking for.
Be Yourself: We’re all about people at StudySmarter, so let your personality shine through in your application. Don’t be afraid to show us who you are and why you’d be a great fit for our team!
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It helps us keep track of everything and ensures your application gets the attention it deserves!
How to prepare for a job interview at Entain
✨Know Your Sports
Brush up on your sports knowledge! Since this role is all about sports betting, being able to discuss various sports and events will show your passion and understanding of the industry. It’ll also help you connect with customers who share similar interests.
✨Customer Service Scenarios
Prepare for common customer service scenarios you might face in the role. Think about how you would handle complaints or difficult situations with empathy and problem-solving skills. Practising these responses can give you the confidence to shine during the interview.
✨Showcase Team Spirit
Entain values teamwork, so be ready to talk about your experiences working in a team. Share examples of how you’ve contributed to a positive team environment and how you’ve built rapport with colleagues and customers alike.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the shop's culture, how they promote safer gambling, or what success looks like in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.