Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage major incidents and drive long-term solutions in a fast-paced environment.
- Company: Join Entain, a leader in sports betting and gaming innovation.
- Benefits: Competitive salary, pension scheme, wellness app subscription, and extra days off.
- Why this job: Be the calm in the storm and make a real impact on customer experience.
- Qualifications: Experience in crisis management and knowledge of ITIL processes.
- Other info: Join a diverse team that celebrates individuality and offers excellent career growth.
The predicted salary is between 48700 - 67900 ÂŁ per year.
Compensation: GBP 55,700 - GBP 83,500 - yearly
Company Description
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We’re pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Are you calm under pressure, skilled in crisis management, and passionate about driving service excellence at scale? At Entain, we’re on a mission to revolutionise the betting and gaming industry by combining cutting-edge technology with a relentless focus on customer experience. As a Major Incident and Problem Manager, you’ll be a key player in ensuring the resilience, stability, and continuous improvement of our global technology ecosystem. This is a Fixed Term Contract for 6 months. Reporting into the Senior Manager of Major Incidents, you’ll be part of a talented team of incident managers and analysts, ensuring critical issues are resolved swiftly and efficiently – minimising customer impact while driving long-term solutions. From managing high-pressure incidents to delivering robust post-incident analysis and preventative action, you’ll be the calm at the centre of the storm.
Job Description
What You’ll Be Doing:
- Own and manage major incidents and problem records end-to-end
- Drive root cause analysis and implement long-term preventative measures
- Collaborate with global stakeholders to maintain world-class incident response
- Deliver improvements to tooling, processes, and training materials
- Analyse incident data to spot trends, themes, and emerging risks
- Lead post-incident reviews and regulatory reporting where required
- Automate processes to enhance user experience and reduce resolution time
- Champion best practices in ITIL, Agile, and operational excellence
Qualifications
What You Bring to the Table:
- Proven track record managing high-severity incidents in complex environments
- Experience within the betting & gambling industry
- Strong knowledge of ITIL processes (Foundation or Manager Certificate desirable)
- Experience in global, multi-platform technology organisations
- Excellent communication and stakeholder management skills – from engineers to executives
- Cool-headed crisis manager with strong analytical and problem-solving abilities
- Experience managing vendor relationships and third-party incident resolution
- Understanding of Agile methodology and regulatory reporting
- Experience in the online gambling industry is a bonus – but not essential
Additional Information
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Depending on your role and location, you can expect to receive benefits like:
- Pension scheme – matched to 6%
- Ability to buy and sell holiday.
- Free subscription to wellbeing app Unmind
- Additional “It’s Your Game” day off to use at either Christmas or New Year
- Entain & Enhance days – 2 paid days off to focus on your professional or personal development
- Share save scheme
- Paid subscription to LinkedIn Learning
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us. At Entain, we do what’s right. It’s one of our core values and that’s why we’re taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Major Incident and Problem Manager employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident and Problem Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at Entain. A friendly chat can open doors and give you insider info on what it’s really like to work there.
✨Tip Number 2
Prepare for the interview by practising common questions related to crisis management and incident resolution. We want you to showcase your calmness under pressure and problem-solving skills, so think of examples from your past experiences.
✨Tip Number 3
Show off your knowledge of ITIL and Agile methodologies during the interview. We love candidates who can demonstrate their understanding of these processes and how they can apply them to improve our incident management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to join us in revolutionising the gaming industry.
We think you need these skills to ace Major Incident and Problem Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Major Incident and Problem Manager role. Highlight your experience in crisis management and any relevant ITIL knowledge. We want to see how your skills align with our mission at Entain!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for the betting and gaming industry, and explain why you’re the perfect fit for our team. Let us know how you can contribute to our goal of service excellence.
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase specific examples of how you've managed high-severity incidents in the past. We love seeing real-life scenarios where you’ve made a difference, so make it count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Entain
✨Know Your Incident Management Inside Out
Make sure you brush up on your knowledge of ITIL processes and crisis management techniques. Be ready to discuss specific incidents you've managed in the past, focusing on your role in resolving them and the outcomes achieved.
✨Showcase Your Analytical Skills
Prepare to demonstrate your ability to analyse incident data and identify trends. Think of examples where your analytical skills led to successful problem resolution or process improvements, as this will resonate well with the interviewers.
✨Communicate Like a Pro
Since you'll be collaborating with various stakeholders, practice articulating complex ideas clearly and concisely. Use examples from your experience to show how you've effectively communicated with both technical teams and executives.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your crisis management skills. Prepare by thinking through potential high-pressure situations you might face in the role and how you would handle them, highlighting your calmness and strategic thinking.
