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- Tasks: Deliver top-notch customer service and build strong relationships in a dynamic retail environment.
- Company: Join the Entain family, a leader in sports betting with a supportive culture.
- Benefits: Enjoy competitive pay, discounts, healthcare support, and development opportunities.
- Why this job: Be part of a winning team and make a real impact in customer experiences.
- Qualifications: Must be 18+, passionate about customer service, and able to handle challenges calmly.
- Other info: Flexible working hours with a focus on work-life balance and career growth.
The predicted salary is between 1300 - 1600 £ per month.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career?
What you will do:- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications:- You must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service!
- Do you enjoy building strong relationships and can you communicate effectively?
- Self-motivated and proactive.
- Are you happy to work alone or as part of a team?
- Ability to deal with challenging situations in a calm and professional manner.
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what’s right. It’s one of our core values and that’s why we’re taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Retail Customer Service in London employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Entain's values and mission. This way, you can show how your passion for customer service aligns with their goals. Plus, it’ll help you stand out as someone who truly cares about being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle complaints or tricky situations during the interview. Remember, showing empathy and problem-solving skills is key!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about working at Entain. They might share valuable insights that could give you an edge in your interview. Plus, it’s a great way to build connections in the industry!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings there, so you can stay ahead of the game and land that Retail Customer Service role with ease!
We think you need these skills to ace Retail Customer Service in London
Some tips for your application 🫡
Show Your Passion: Let us see your love for sports and customer service shine through in your application. Share any relevant experiences that highlight your enthusiasm and ability to connect with customers.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and qualities we’re looking for. Mention how you can contribute to our team and enhance customer experiences in our betting shops.
Be Professional Yet Approachable: While we want to see your personality, it’s important to maintain a professional tone in your written application. Strike a balance between being friendly and showcasing your problem-solving skills.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Entain
✨Know Your Customer Service Basics
Brush up on the fundamentals of great customer service. Be ready to share examples of how you've handled difficult situations or gone above and beyond for a customer. This role is all about building relationships, so showing your passion for customer service will definitely impress.
✨Familiarise Yourself with Sports Betting
Since this position involves taking bets on various sports, it’s a good idea to have a basic understanding of the betting process and popular sports. You don’t need to be an expert, but being able to discuss sports knowledgeably will show your enthusiasm and readiness for the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you would handle customer complaints or concerns. Think of specific examples where you’ve successfully resolved issues in the past. Showing that you can remain calm and professional under pressure will highlight your suitability for the role.
✨Show Your Team Spirit
This job requires working as part of a team, so be ready to talk about your experiences collaborating with others. Share stories that showcase your ability to work well in a team environment and how you contribute to a positive workplace culture.
