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- Tasks: Deliver outstanding customer service and handle transactions in a dynamic retail environment.
- Company: Join the Entain family, a leader in sports betting and customer service.
- Benefits: Competitive hourly wage and opportunities for career growth.
- Other info: Flexible working hours with a vibrant team atmosphere.
- Why this job: Be part of a winning team and build lasting relationships with customers.
- Qualifications: Passion for sports and excellent communication skills.
The predicted salary is between 11 - 14 £ per hour.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes Coral betting shops no two days are the same and you will have the chance to contribute to a team that wins together and does what is right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career? The salary is £***** per hour.
What you will do:
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns: Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends.
Retail Customer Service in Leicester employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service in Leicester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Entain's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a customer complaint or a tricky betting question. We want you to shine in the interview by demonstrating your problem-solving skills and empathy.
✨Tip Number 3
Dress the part! When you walk into that interview, make sure you look smart and professional. First impressions matter, and we want you to feel confident as you showcase your passion for great customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Customer Service in Leicester
Some tips for your application 🫡
Show Your Passion: Let us see your love for sports and customer service shine through in your application. Share any relevant experiences that highlight your enthusiasm and ability to connect with customers.
Tailor Your CV: Make sure your CV is tailored to the Retail Customer Service role. Highlight your skills in customer service, cash handling, and problem-solving, as these are key to what we’re looking for.
Be Personable: We want to know who you are! Use a friendly tone in your cover letter and let your personality come through. Building rapport with customers is essential, so show us how you can do that in writing.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Entain
✨Know Your Sports
Brush up on your sports knowledge before the interview. Being able to discuss various sports and events will show your passion and help you connect with the interviewer, especially since this role is all about delivering great customer service in a sports environment.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think of specific situations where you handled complaints or went above and beyond for a customer. This will demonstrate your ability to empathise and solve problems effectively.
✨Understand the Company Culture
Familiarise yourself with Entain's values and mission. Knowing what they stand for will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about the position.