Senior Operations Manager – Strategic Change in Leeds

Senior Operations Manager – Strategic Change

Join Entain as a Senior Operations Manager – Strategic Change. We are looking for an experienced Strategic Change Operations Manager to establish and lead our Strategic Change function, enabling the consistent and effective delivery of complex, cross‑departmental change initiatives across the organisation.

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change by putting people first, creating exciting, engaging and entertaining experiences at more fingertips than ever before. We pull into pole position by pushing boundaries further with innovation and technology, and most importantly with people. When you join Entain, it’s your game – so let’s win together.

Job Description

This role offers an exciting opportunity to shape how strategic change is delivered across the organisation. You will provide hands‑on operational leadership across a complex change portfolio, build a high‑performing and scalable capability, and lead a team delivering critical product and technology initiatives.

Key Responsibilities

• Establish, operationalise and continuously improve the Strategic Change function to ensure consistent, high‑quality delivery of complex programmes.
• Design and embed core operating rhythms, including planning cycles, governance forums and decision‑making pathways.
• Develop and maintain processes, frameworks, templates and standards for programme delivery, business analysis, risk management and reporting.
• Define and track performance metrics, dashboards and KPIs to measure portfolio and programme effectiveness.
• Work closely with the Head of Programmes to ensure programmes are appropriately structured, governed and resourced.
• Maintain a portfolio‑level view of change, tracking interdependencies, risks, issues and progress against strategic outcomes.
• Support programme mobilisation, ensuring clear scope, roles, tooling and governance are in place.
• Act as an escalation point for delivery challenges across Product and Technology initiatives.
• Line‑manage a team of Agile Project Managers, providing coaching, development and performance management.
• Oversee the deployment of Project Managers into programmes based on skills, capacity and strategic priorities.
• Establish ways of working that promote agility, collaboration and effective cross‑team communication.
• Build and sustain a cohesive delivery community of practice with consistent standards and shared learning.
• Define and support governance forums, ensuring timely, accurate and insightful reporting across the change portfolio.
• Oversee quality assurance of programme plans, RAID logs, delivery schedules and status reporting.
• Maintain clarity of scope, outcomes and value across initiatives through structured reporting and data‑driven insights.
• Ensure alignment with Product and Technology governance, including architecture, product strategy, finance and risk management.
• Drive continuous improvement of the Strategic Change operating model, informed by feedback, performance insights and organisational priorities.
• Introduce enhancements to tools, templates, documentation and reporting mechanisms.
• Foster a culture of transparency, proactive risk management and operational excellence across change delivery.

Qualifications

• Significant experience in operations management within a change or transformation environment.
• Strong knowledge of governance frameworks, compliance and risk management.
• Expertise in process improvement methodologies (Lean, Six Sigma or similar).
• Excellent analytical skills with the ability to turn data into insights.
• Strong communication skills for influencing and presenting at senior levels.
• Ability to work independently and manage priorities in a fast‑paced environment.

Benefits

• Competitive salary package.
• Regular bonus.
• Healthcare support.
• Stake in our success through the ShareSave scheme.
• Great development opportunities.
• Wellbeing support and more.

Additional Information

At Entain, we do what’s right. It’s one of our core values and that’s why we’re leading the way in creating a diverse, equitable and inclusive future for our people and the wider global sports betting and gaming sector. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.