At a Glance
- Tasks: Deliver top-notch customer service and handle bets in a dynamic retail environment.
- Company: Join the Entain family, a leader in sports betting and gaming.
- Benefits: Enjoy competitive pay, discounts, healthcare support, and development opportunities.
- Other info: Flexible shifts with a focus on work-life balance and a commitment to inclusivity.
- Why this job: Be part of a winning team and build lasting relationships with customers.
- Qualifications: Must be 18+, passionate about customer service, and able to work both independently and in a team.
The predicted salary is between 13 - 16 £ per hour.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family delivering top customer service and driving standards daily. Our exciting dynamic Ladbrokes & Coral betting shops are no two days the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers. Reporting to the Shop Manager, you will be part of the Shop team who will be serving customers and building a rapport to encourage repeat custom.
What you will do:
- Deliver outstanding customer service.
- Always urge safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns:
This position requires availability from Monday - Friday 5pm - 10pm and Saturday Sunday 8am - 10pm. This includes weekends and bank holidays. Your typical weekly rota will be 16 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts, and shorter evening shifts, which will vary week to week. As a key holder, you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications:
- You must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service!
- Enjoy building strong relationships and can communicate effectively.
- Self-motivated and proactive.
- Happy to work alone or as part of a team.
- Ability to deal with challenging situations in a calm and professional manner.
Additional Information:
At Entain, we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. Should you need any adjustments or accommodations to the recruitment process at either application or interview, please contact us. At Entain, we do what’s right. It’s one of our core values and that’s why we’re taking the lead when it comes to creating a diverse, equitable and inclusive future – for our people and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Key Skills: Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking.
Retail Customer Service Weekends & Evenings in Hinckley employer: Entain
Entain is an exceptional employer that prioritises a healthy work-life balance and offers a supportive environment for its employees. With competitive salaries, comprehensive benefits including healthcare support and development opportunities, and a commitment to diversity and inclusion, you will thrive in a dynamic team that values your contributions. Join us at our vibrant Ladbrokes & Coral betting shops, where every day brings new challenges and the chance to build lasting relationships with customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Weekends & Evenings in Hinckley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Entain. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Entain before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Retail Customer Service Weekends & Evenings in Hinckley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Entain:Your cover letter is your chance to shine! Tell us why you want to work at Entain specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Entain!
How to prepare for a job interview at Entain
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
