At a Glance
- Tasks: Deliver outstanding customer service and handle bets in a dynamic retail environment.
- Company: Join Entain, a leader in sports betting and interactive entertainment.
- Benefits: Earn £13.74 per hour with opportunities for career growth.
- Other info: Flexible working hours with a vibrant team atmosphere.
- Why this job: Be part of a winning team and make a real impact on customer experiences.
- Qualifications: Passion for sports and excellent customer service skills.
The predicted salary is between 11 - 16 £ per hour.
Company Description
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We’re pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.
Salary is £13.74 per hour (standard location allowance)
Are you ready to launch a winning career?
What you will do:
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends.
Retail Customer Service in Greenford employer: Entain
Entain is an exceptional employer that prioritises its people, offering a vibrant work culture where innovation and customer service excellence thrive. As a Retail Customer Service Manager in our dynamic Ladbrokes & Coral betting shops, you will enjoy competitive pay, opportunities for personal growth, and the chance to be part of a team that values collaboration and customer satisfaction. With flexible working hours and a commitment to safer gambling, we ensure that every day is engaging and rewarding for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service in Greenford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Entain and its values. This way, you can show how your passion for customer service aligns with their mission. Plus, it’ll help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you’d handle customer complaints or provide outstanding service. The more comfortable you are, the better you’ll shine during the real deal!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm for sports and customer service come through. Share personal stories that highlight your skills and experiences. Remember, they want to see the real you and how you’ll fit into the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings there, so keep checking back for new opportunities to join the winning team at Entain!
We think you need these skills to ace Retail Customer Service in Greenford
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. We want to see that you genuinely care about creating positive experiences.
Highlight Your Team Spirit:Since you'll be part of a team, it's important to showcase your ability to work well with others. Mention any previous experiences where you collaborated with colleagues to achieve a common goal. We believe in winning together!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, as this reflects the kind of customer service we aim to provide.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Entain
✨Know Your Sports
Brush up on your sports knowledge! Since this role is all about sports betting, being able to discuss recent games, teams, and players will show your passion and help you connect with the interviewers. They’ll appreciate your enthusiasm for the industry.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you've gone above and beyond for a customer or resolved a complaint effectively. This will demonstrate your problem-solving skills and empathy, which are crucial for this role.
✨Showcase Team Spirit
Entain values teamwork, so be ready to talk about how you work well in a team. Share experiences where you collaborated with others to achieve a goal or improve customer satisfaction. Highlighting your ability to build rapport will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the shop's culture, how they handle busy periods, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
