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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage daily shop operations.
- Company: Leading sports betting company in Scotland with a supportive team.
- Benefits: Competitive hourly rate and various exciting benefits.
- Why this job: Join an inclusive team and make a real difference in customer experience.
- Qualifications: Strong communication skills, over 18, self-motivated, and calm under pressure.
- Other info: Great opportunity for personal growth in a dynamic environment.
The predicted salary is between 13 - 16 £ per hour.
A leading sports betting company in Scotland is seeking a Retail Customer Service Manager. You will be vital in delivering top-quality customer service while managing daily shop operations.
Responsibilities include:
- Processing transactions
- Handling complaints
- Ensuring high standards
Ideal candidates should be:
- Strong communicators
- Over 18 years old
- Self-motivated
- Able to handle challenges calmly
A competitive hourly rate and several benefits are offered, making it an exciting opportunity to join an inclusive and supportive team.
Retail Customer Service Manager: Betting Shop Excellence in Fraserburgh employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Manager: Betting Shop Excellence in Fraserburgh
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them.
✨Tip Number 2
Practice your communication skills! As a Retail Customer Service Manager, you'll need to handle complaints and transactions smoothly. Role-play with a friend or use our resources to sharpen those skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past where you handled challenges calmly. This will help you stand out during interviews and demonstrate your self-motivation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Service Manager: Betting Shop Excellence in Fraserburgh
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled complaints and delivered top-notch service in the past. Use specific examples to show us you're the right fit for this role!
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Let your personality shine through, but make sure it aligns with the values of our inclusive and supportive team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Retail Customer Service Manager role. Mention how your skills match the job description and why you’re excited about joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Entain
✨Know the Company Inside Out
Before your interview, do some homework on the sports betting company. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Retail Customer Service Manager, strong communication is key. Prepare examples from your past experiences where you successfully handled customer complaints or improved service quality. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Think of specific instances where you managed difficult situations calmly and effectively. This will highlight your self-motivation and ability to handle pressure, which are crucial for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
