At a Glance
- Tasks: Deliver top-notch customer service and build strong relationships in a dynamic retail environment.
- Company: Join the Entain family, a leader in sports betting with a supportive culture.
- Benefits: Enjoy competitive pay, discounts, healthcare support, and development opportunities.
- Other info: Flexible hours with a commitment to work-life balance and career growth.
- Why this job: Be part of a winning team where every day brings new challenges and rewards.
- Qualifications: Must be 18+, passionate about customer service, and able to handle challenges calmly.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family delivering top customer service and driving standards on a daily basis in our exciting dynamic Ladbrokes & Coral betting shops. No two days are the same, and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager, you will be part of the Shop team who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career?
What you will do:
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns:
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 17 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts, and shorter evening shifts, which will vary week to week. As a key holder, you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications:
- You must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service!
- Do you enjoy building strong relationships and can you communicate effectively?
- Self-motivated and proactive.
- Are you happy to work alone or as part of a team?
- Ability to deal with challenging situations in a calm and professional manner.
Additional Information:
At Entain, we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. Should you need any adjustments or accommodations to the recruitment process at either application or interview, please contact us. At Entain, we do what's right. It's one of our core values, and that's why we're taking the lead when it comes to creating a diverse, equitable, and inclusive future - for our people and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected, and their individuality celebrated. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Retail Customer Service in Essex employer: Entain
Entain is an exceptional employer that prioritises inclusivity and employee well-being, making it a fantastic place for an Oracle Payroll Analyst to thrive. With a competitive salary, generous benefits including a group bonus scheme, hybrid working options, and dedicated days for personal development, employees are empowered to grow both professionally and personally. The vibrant work culture fosters collaboration and innovation, ensuring that every team member feels valued and celebrated for their unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service in Essex
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Entain and their values. This will help you connect with the team and show that you're genuinely interested in being part of their winning culture.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or tricky situations. Role-playing these situations can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Show off your passion for sports! If you love sports, let that enthusiasm shine through during your interview. Share your favourite teams or events, and how that passion translates into great customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it easier for us to connect with you.
We think you need these skills to ace Retail Customer Service in Essex
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for customer service in your application. We want to see how you can build positive relationships with customers and contribute to our team spirit!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Retail Customer Service role. We appreciate when candidates show they’ve done their homework.
Be Clear and Concise:When writing your application, keep it clear and to the point. We’re looking for straightforward communication that showcases your skills without unnecessary fluff. Remember, less is often more!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be part of our exciting journey right from the start. Don’t miss out on this opportunity!
How to prepare for a job interview at Entain
✨Know Your Customer Service Basics
Brush up on the key principles of great customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about building relationships, so think of specific instances where you’ve made a positive impact.
✨Show Your Passion for Sports
Since this position involves betting on sports, it’s a good idea to demonstrate your enthusiasm for sports. Be prepared to discuss your favourite teams or recent events. This will show that you’re not just there for the job, but you genuinely care about the industry.
✨Prepare for Problem-Solving Scenarios
Think about potential customer complaints you might face and how you would handle them. Practice articulating your thought process clearly and calmly. Employers love candidates who can think on their feet and resolve issues effectively.
✨Understand the Shop Environment
Familiarise yourself with the layout of a betting shop and the types of services offered. Knowing how to operate betting terminals and handle cash transactions will give you an edge. It shows you’re proactive and ready to hit the ground running.
