At a Glance
- Tasks: Deliver exceptional customer service and build lasting relationships with our retail customers.
- Company: Join Entain, a leader in sports betting and gaming with a focus on inclusivity.
- Benefits: Flexible shifts, inclusive culture, and opportunities for personal development.
- Other info: Shift work required; enjoy a vibrant workplace with diverse colleagues.
- Why this job: Be part of a dynamic team transforming the entertainment industry while making a real difference.
- Qualifications: No specific qualifications needed, just a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
This job is with Entain, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
We're Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of multiple well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.
Some of your key responsibilities in this role include:
- Provide our retail customer base with a service which continually exceeds expectation.
- Actively listen, communicate and understand our customer needs by building effective and sustainable relationships.
- Maintain a consistent and professional approach to all our customers.
- Effectively navigate the systems to quickly and efficiently answer customer enquiries.
- Constantly review and digest all communication and information sources to maximise knowledge and skills.
- Take ownership of personal development to strive for continual improvement.
- Ensure customer records are accurate and reflect current status and remain confidential at all times when handling customer contacts.
- Adopt and adhere to rules and conditions relating to compliance relevant to our business, e.g. self-exclusion/reinstatements and breach.
We operate on a shift basis in order to cover the shop opening hours: Monday to Saturday 8:30am to 21:30pm, Sunday 9:30am to 21:30pm. All applicants will be required to cover these shifts. We work on a rota basis which will change weekly.
Customer Care Advisor employer: Entain
Entain is an exceptional employer that champions inclusivity and diversity, making it a fantastic place for Customer Care Advisors to thrive. With a commitment to employee growth and development, we offer a supportive work culture where your contributions are valued, and you can build meaningful relationships with our diverse customer base. Located in a dynamic environment, we prioritise sustainability and innovation, ensuring that our team members are part of a forward-thinking organisation that is revolutionising the gaming and entertainment industry.
