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For Companies At a Glance
- Tasks: Provide exceptional service to customers and build lasting relationships.
- Company: Join Entain, a leader in sports betting and gaming entertainment with a focus on sustainability.
- Benefits: Enjoy flexible shift patterns and the chance to develop your skills in a dynamic environment.
- Why this job: Be part of a revolutionary company that values customer experience and personal growth.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Shift work required; hours vary weekly to cover shop opening times.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Entain Nottingham, United Kingdom
Join to apply for the Customer Care Advisor role at Entain.
Company Description
We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We\’re home to a global family of multiple well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.
Job Description
Some of your key responsibilities in this role include:
- Provide our retail customer base with a service which continually exceeds expectation
- Actively listen, communicate and understand our customer needs by building effective and sustainable relationships
- Maintain a consistent and professional approach to all our customers
- Effectively navigate the systems to quickly and efficiently answer customer enquiries
- Constantly review and digest all communication and information sources to maximise knowledge and skills
- Take ownership of personal development to strive for continual improvement
- Ensure customer records are accurate and reflect current status and remain confidential at all times when handling customer contacts
- Adopt and adhere to rules and conditions relating to compliance relevant to our business, e.g., self-exclusion/reinstatements and breach
Qualifications
N/A
Additional Information
- We operate on a shift basis in order to cover the shop opening hours:
- Monday to Saturday 8:30am to 21:30
- Sunday 9:30am to 21:30. All applicants will be required to cover these shifts.
- We work on a rota basis which will change weekly.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Customer Service
Industries
- Entertainment Providers
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
At Entain, we do what\’s right. It\’s one of our core values and that\’s why we\’re taking the lead when it comes to creating a diverse, equitable and inclusive future – for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
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Customer Care Advisor employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarise yourself with the gaming and betting industry. Understanding the latest trends and regulations will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice active listening skills. As a Customer Care Advisor, you'll need to understand customer needs effectively, so consider role-playing scenarios with friends or family to enhance this skill.
✨Tip Number 3
Be prepared to discuss how you would handle difficult customer situations. Think of examples from past experiences where you successfully resolved conflicts or exceeded customer expectations.
✨Tip Number 4
Show your commitment to personal development. Mention any relevant training or courses you've taken that relate to customer service, as this demonstrates your dedication to improving your skills.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Care Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Use specific examples from your past experiences to demonstrate how you can exceed customer expectations.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for the role, such as effective communication, problem-solving, and the ability to navigate systems efficiently. Mention any experience in retail or customer service that showcases your capability.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a customer-facing role.
How to prepare for a job interview at Entain
✨Showcase Your Customer Service Skills
As a Customer Care Advisor, your ability to provide exceptional service is key. Prepare examples from your past experiences where you successfully resolved customer issues or exceeded expectations. This will demonstrate your capability to handle the role effectively.
✨Understand the Company and Its Values
Familiarise yourself with Entain's vision and values. Knowing their commitment to sustainability and customer experience will help you align your answers with what they are looking for in a candidate. It shows genuine interest and preparation.
✨Be Ready for Shift Work Questions
Since the role involves shift work, be prepared to discuss your availability and flexibility. Highlight any previous experience with shift patterns and how you manage your time effectively to ensure you can meet the demands of the job.
✨Demonstrate Active Listening Skills
During the interview, practice active listening by summarising what the interviewer says before responding. This not only shows that you are engaged but also reflects the skills needed to understand and meet customer needs in the role.
