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For Companies At a Glance
- Tasks: Deliver outstanding customer service and handle bets in a dynamic retail environment.
- Company: Join Entain, a leader in sports betting and interactive entertainment.
- Benefits: Earn £13.74 per hour with flexible working hours and a fun team atmosphere.
- Why this job: Be part of an exciting team where no two days are the same!
- Qualifications: Passion for sports and excellent customer service skills.
- Other info: Opportunity to grow your career in a vibrant and supportive environment.
The predicted salary is between 11 - 16 £ per hour.
Company Description
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We’re pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.
Salary is £13.74 per hour (standard location allowance)
Are you ready to launch a winning career?
What you will do:
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends.
Retail Customer Service in Croydon employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service in Croydon
✨Tip Number 1
Get to know the company! Research Entain and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories in your interview to demonstrate your passion for great service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Entain. Let’s win together!
We think you need these skills to ace Retail Customer Service in Croydon
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love customer service! Share any experiences where you've gone above and beyond for customers. We want to see that spark in your words!
Highlight Your Team Spirit: Since we’re all about winning together, make sure to mention any teamwork experiences. Whether it’s in sports or previous jobs, show us how you contribute to a team and build positive relationships.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Entain
✨Know Your Sports
Since this role is all about sports betting, brush up on your sports knowledge. Be prepared to discuss your favourite sports and teams, as well as any recent events. This shows your passion and helps you connect with the interviewers.
✨Customer Service Scenarios
Think of specific examples from your past experiences where you delivered outstanding customer service. Prepare to share these stories during the interview, highlighting how you handled difficult situations or went above and beyond for customers.
✨Show Empathy and Problem-Solving Skills
In this role, you'll need to handle complaints with empathy. Practice articulating how you would approach a dissatisfied customer. Demonstrating your ability to listen and resolve issues will set you apart from other candidates.
✨Understand the Company Culture
Familiarise yourself with Entain's values and mission. Show that you align with their focus on innovation and customer experience. Mention how you can contribute to their goal of creating engaging experiences for customers in your responses.