At a Glance
- Tasks: Deliver top-notch customer service and build strong relationships in our vibrant betting shops.
- Company: Join the Entain family, a leader in the sports betting industry.
- Benefits: Enjoy competitive pay, discounts, healthcare support, and development opportunities.
- Other info: Flexible shifts with a focus on work-life balance and career growth.
- Why this job: Be part of a winning team and make a real impact every day.
- Qualifications: Must be 18+, passionate about customer service, and a team player.
The predicted salary is between 28800 - 43200 € per year.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis in our exciting dynamic Ladbrokes & Coral betting shops. No two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career?
What you will do:- Deliver outstanding customer service.
- Always urge safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem‑solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Our shops can be open from Monday to Sunday 8am – 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 30 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts, and shorter evening shifts and will vary week to week. As a key holder, you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work‑life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications:- You must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service.
- Enjoy building strong relationships and can communicate effectively.
- Self‑motivated and proactive.
- Are you happy to work alone or as part of a team.
- Ability to deal with challenging situations in a calm and professional manner.
At Entain, we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning. Working for us in our betting shops you can expect to receive great benefits like:
- Optional overtime subject to availability.
- Pension scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us. At Entain, we do what’s right. It’s one of our core values and that’s why we’re taking the lead when it comes to creating a diverse, equitable, and inclusive future – for our people and the wider global sports betting and gaming sector. However, your ambition is to ensure our people across the globe feel valued, respected, and their individuality celebrated. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Remote Work: No
Employment Type: Full‑time
Key Skills:- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
Experience: years
Vacancy: 1
Retail Customer Service - Multi Site in Bolton employer: Entain
Entain is an exceptional employer that values its employees and fosters a vibrant work culture centred around teamwork and customer service excellence. With a commitment to employee growth, you will benefit from development opportunities, a competitive salary, and a range of perks including discounts with retailers and healthcare support. Join us in our dynamic betting shops where your contributions are recognised and celebrated, all while enjoying a healthy work-life balance with flexible rotas.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service - Multi Site in Bolton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Entain and their values. This will help you connect with the team and show that you're genuinely interested in being part of their winning culture.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or tricky situations. Role-playing these situations can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Show off your passion for sports! If you love sports, share that enthusiasm during your interview. It’ll help you stand out and demonstrate that you’re not just looking for any job, but one that aligns with your interests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it easier for us to connect with you about your dream role.
We think you need these skills to ace Retail Customer Service - Multi Site in Bolton
Some tips for your application 🫡
Show Your Passion:Make sure to highlight your love for sports and customer service in your application. We want to see that you’re genuinely excited about the role and ready to engage with our customers.
Tailor Your CV:Don’t just send out the same CV for every job. Take a moment to tweak it for this position, focusing on your experience in customer service and any relevant skills that match what we’re looking for.
Be Personable:In your cover letter, let your personality shine through! We value strong relationships, so share a bit about how you connect with customers and handle challenges with empathy.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Entain
✨Know Your Customer Service Basics
Brush up on the key principles of great customer service. Be ready to share examples of how you've delivered outstanding service in the past, especially in challenging situations. This will show your passion for helping customers and your ability to handle complaints with empathy.
✨Show Your Sports Passion
Since this role is in a betting shop, having a genuine interest in sports can set you apart. Be prepared to discuss your favourite sports or teams and how that passion translates into better customer interactions. It’s all about building rapport!
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've successfully resolved issues or complaints. During the interview, highlight your calm approach and how you turned a negative experience into a positive one for the customer. This will showcase your proactive attitude.
✨Understand the Role and Environment
Familiarise yourself with the day-to-day operations of a betting shop. Know what it means to work flexible hours and be a key holder. Showing that you understand the demands of the job will demonstrate your commitment and readiness to join the team.
