At a Glance
- Tasks: Deliver top-notch customer service and build strong relationships in a dynamic retail environment.
- Company: Join the Entain family, a leader in sports betting with a supportive culture.
- Benefits: Earn £12.50 per hour, enjoy discounts, healthcare support, and development opportunities.
- Other info: Flexible working hours with a commitment to work-life balance and career growth.
- Why this job: Be part of a winning team and make a real impact in customer experiences.
- Qualifications: Must be 18+, passionate about customer service, and able to handle challenges calmly.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers. Reporting to the Shop Manager you will be part of the shop team, who will be serving customers and building a rapport to encourage repeat custom. Salary is £12.50 per hour. Are you ready to launch a winning career?
What you will do:
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem‑solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns:
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 15 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work‑life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications:
- You must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service!
- Do you enjoy building strong relationships and can you communicate effectively?
- Self‑motivated and proactive.
- Are you happy to work alone or as part of a team?
- Ability to deal with challenging situations in a calm and professional manner.
What we offer:
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us. At Entain, we do what’s right. It’s one of our core values and that’s why we’re taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Retail Customer Service in Bingley employer: Entain
Entain is an exceptional employer that values its employees and fosters a vibrant work culture in our dynamic betting shops. With a commitment to employee growth, we offer competitive salaries, flexible working patterns, and a range of benefits including healthcare support and development opportunities. Join us to be part of a supportive community where your contributions are recognised and celebrated, all while enjoying the excitement of the sports betting industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service in Bingley
✨Tip Number 1
Get to know the company culture! Before your interview, check out Entain's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their winning community.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. Being able to share these stories will demonstrate your passion for delivering great service and building strong relationships.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Service in Bingley
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for customer service in your application. We want to see how you connect with customers and create positive experiences, so share any relevant examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Retail Customer Service role. We appreciate when candidates show they’ve done their homework on us.
Be Yourself:We value individuality, so let your personality shine through in your application. Share your unique experiences and how they’ve shaped your approach to customer service. Authenticity goes a long way with us!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Entain
✨Know Your Customer Service Basics
Brush up on the key principles of great customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This will show your passion for delivering outstanding service, which is crucial for a Retail Customer Service Manager.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you handle challenging situations. Think of specific instances where you've resolved customer complaints with empathy and professionalism. This will highlight your ability to maintain calm under pressure, a vital skill for this role.
✨Show Your Team Spirit
Since you'll be part of a shop team, it's important to convey your ability to work well with others. Share experiences that showcase your teamwork skills and how you contribute to a positive work environment. This will resonate well with the interviewers.
✨Familiarise Yourself with the Brand
Research Entain, Ladbrokes, and Coral to understand their values and services. Being knowledgeable about the company will not only impress your interviewers but also help you align your answers with their mission of delivering top-notch customer service.
