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- Tasks: Deliver top-notch customer service and build strong relationships in a dynamic retail environment.
- Company: Join the Entain family, a leader in sports betting with a supportive culture.
- Benefits: Enjoy competitive pay, discounts, healthcare support, and development opportunities.
- Why this job: Be part of a winning team where every day brings new challenges and rewards.
- Qualifications: Must be 18+, passionate about customer service, and able to handle challenges calmly.
- Other info: Flexible working hours with a commitment to work-life balance and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career?
What you will do:- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns: Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 30 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications:- You must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service!
- Do you enjoy building strong relationships and can you communicate effectively?
- Self-motivated and proactive.
- Are you happy to work alone or as part of a team?
- Ability to deal with challenging situations in a calm and professional manner.
Additional Information: At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what’s right. It’s one of our core values and that’s why we’re taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Retail Customer Service Multi Site in Belfast employer: Entain
Contact Detail:
Entain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Multi Site in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, check out Entain's values and mission. This way, you can show how your passion for customer service aligns with their goals. Plus, it’ll help you stand out as someone who truly cares about being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you’d handle customer complaints or tricky situations, as these are key in retail customer service. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm for sports and customer service shine through. Share personal stories that highlight your skills in building relationships and problem-solving. Remember, they want to see the real you!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And hey, apply through our website for a smoother process!
We think you need these skills to ace Retail Customer Service Multi Site in Belfast
Some tips for your application 🫡
Show Your Passion: Let your love for sports and customer service shine through in your application. We want to see how your enthusiasm can contribute to our team and enhance the customer experience.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We’re looking for self-motivated individuals who can build strong relationships, so emphasise those qualities!
Be Personable: In your cover letter, don’t be afraid to show a bit of personality! We value communication skills and the ability to connect with customers, so let us know how you’ve done this in the past.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our winning team!
How to prepare for a job interview at Entain
✨Know Your Customer Service Basics
Brush up on the key principles of great customer service. Be ready to share examples of how you've delivered outstanding service in the past, especially in challenging situations. This will show your passion for helping customers and your ability to handle complaints with empathy.
✨Show Your Sports Knowledge
Since this role involves taking bets on a wide range of sports, make sure you have a good understanding of popular sports and betting terms. Being able to discuss recent events or trends can impress your interviewers and demonstrate your enthusiasm for the industry.
✨Demonstrate Team Spirit
Entain values teamwork, so be prepared to talk about your experiences working in a team. Share specific instances where you contributed to a team's success or helped resolve conflicts. This will highlight your ability to build strong relationships with colleagues and customers alike.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various situations, such as a difficult customer or a busy shift. Practising these responses will help you feel more confident and show that you're proactive and self-motivated.