At a Glance
- Tasks: Deliver outstanding customer service and handle bets in a dynamic retail environment.
- Company: Join Entain, a leader in sports betting and interactive entertainment.
- Benefits: Earn £13.00 per hour with opportunities for career growth.
- Other info: Flexible working hours with a vibrant team atmosphere.
- Why this job: Be part of a winning team and make a real impact on customer experiences.
- Qualifications: Passion for sports and excellent customer service skills.
The predicted salary is between 13 - 16 £ per hour.
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change by putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We’re pulling into pole position by pushing boundaries further with innovation and technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.
Are you ready to launch a winning career?
Salary is £13.00 per hour.
What you will do:
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns:
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends.
Retail Customer Service in Attleborough employer: Entain
Entain is an exceptional employer that prioritises its people, offering a vibrant work culture where innovation and customer service excellence thrive. As a Retail Customer Service Manager in our dynamic Ladbrokes & Coral betting shops, you will enjoy competitive pay, opportunities for personal growth, and the chance to be part of a team that celebrates success together. With a focus on engaging experiences and a commitment to safer gambling, you'll find a rewarding career path that aligns with your passion for sports and customer interaction.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service in Attleborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Entain and its values. This way, you can show how your passion for customer service aligns with their mission. Plus, it’ll help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you’d handle customer complaints or tricky situations, as these are key in retail customer service. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm for sports and customer service shine through. Share personal stories that highlight your skills and experiences. Remember, they want to see the real you and how you can fit into their team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And hey, if you haven’t already, apply through our website for a smoother process!
We think you need these skills to ace Retail Customer Service in Attleborough
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, make sure to highlight your love for customer service. We want to see how you connect with customers and create positive experiences. Share any relevant examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the Retail Customer Service role. Mention specific skills or experiences that align with what we’re looking for at Entain.
Be Authentic:We value authenticity, so let your personality shine through in your application. Don’t be afraid to show us who you are and why you’re excited about joining our team. We’re all about people, after all!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Plus, it shows you’re serious about joining the Entain family!
How to prepare for a job interview at Entain
✨Know Your Sports
Brush up on your sports knowledge! Since this role is all about sports betting, being able to discuss recent games, players, and events will show your passion and help you connect with the interviewers.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you've gone above and beyond for a customer or resolved a complaint effectively. This will demonstrate your problem-solving skills and empathy.
✨Show Your Team Spirit
Entain values teamwork, so be ready to talk about how you work well in a team. Share experiences where you collaborated with others to achieve a common goal, highlighting your ability to contribute positively to the shop environment.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their approach to customer service or how they promote safer gambling. This shows you're engaged and serious about the position.
