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- Tasks: Deliver top-notch customer service and handle bets on various sports.
- Company: Join the vibrant Entain family in a dynamic retail environment.
- Benefits: Earn £13.00 per hour with flexible hours and a supportive team.
- Why this job: Kickstart your career in a fun, fast-paced setting while building relationships.
- Qualifications: Passion for sports and excellent customer service skills.
- Other info: Enjoy a healthy work-life balance with your rota provided four weeks in advance.
The predicted salary is between 10 - 16 £ per hour.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career? The salary is £13.00 per hour.
What you will do Responsibilities:
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns:
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Retail Customer Service in Swadlincote employer: Entain plc
Contact Detail:
Entain plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service in Swadlincote
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Entain and their values. This will help you connect with the team and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've delivered outstanding service or handled complaints. Being able to share these stories will make you stand out during the interview.
✨Tip Number 3
Dress the part! Even though it's a retail environment, looking smart and professional can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Retail Customer Service in Swadlincote
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your love for sports and customer service in your application. We want to see that you’re genuinely excited about the role and how you can contribute to our team.
Tailor Your CV: Customise your CV to reflect the skills and experiences that match the Retail Customer Service role. Use keywords from the job description to show us you’re a perfect fit for the position.
Be Personable: In your cover letter, let your personality shine through! We value positive relationships, so share a bit about how you connect with customers and handle challenges with empathy.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with the Entain family.
How to prepare for a job interview at Entain plc
✨Know Your Sports
Brush up on your sports knowledge! Since this role involves taking bets on a wide range of sports and events, being able to chat confidently about current games or teams can really impress the interviewers. It shows your passion and helps you connect with customers.
✨Customer Service Scenarios
Prepare for questions about customer service scenarios. Think of examples where you've handled complaints or gone above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Empathy and Problem-Solving Skills
During the interview, demonstrate your ability to empathise with customers and solve problems. You might be asked how you'd handle a difficult situation, so think of a time when you resolved an issue successfully and share that story.
✨Understand the Company Culture
Familiarise yourself with Entain's values and culture. They emphasise teamwork and doing what's right for customers, so be ready to discuss how you align with these principles. Showing that you understand and fit into their culture can set you apart from other candidates.