Senior Manager - Business Analysis

As Senior Manager, Business Analysis within the Strategic Change function, you will lead a team of business analysts to deliver high-quality analysis across complex, cross-department initiatives. You will ensure strategic change programmes are well-defined, customer-centric, and aligned to Product & Technology strategy and drive analytical excellence, consistent practices, and continuous improvement in business analysis across the department. Our industry is highly regulated and innovative, so you should thrive in a dynamic project environment and be comfortable dealing with change. -Are you looking for an opportunity to add true value to a team?

Leadership & Line Management

• Lead, mentor, and develop a team of seven Business Analysts.
• Set clear performance expectations and foster a culture of empowerment, collaboration, and continuous learning.
• Manage resource allocation across multiple change initiatives, ensuring optimal utilisation and priority alignment.

Business Analysis Delivery

• Oversee end-to-end business analysis across complex, multi-team programmes within Product & Technology.
• Ensure quality, consistency, and traceability of requirements, user stories, process maps, test case creation and business cases.
• Champion data-driven and customer-centric discovery work, ensuring insights shape programme scope and solutions.
• Provide hands-on support for high-risk / strategic initiatives when required.

Stakeholder & Cross-Functional Partnership

• Partner closely with the Head of Programmes to ensure alignment between programme delivery, scope, and business outcomes.
• Work with Product, Technology, Operations and Commercial teams to ensure clear problem definition and solution alignment.
• Act as a trusted advisor to senior stakeholders, translating complex needs into actionable analysis.

Strategic Change Enablement

• Lead or contribute to shaping business cases, benefits frameworks, and investment decisions.
• Help embed consistent analysis methodologies, frameworks, and tools across Product & Technology.

Governance & Quality Assurance

• Establish BA quality standards and ensure regular review, assurance, and audit of analysis deliverables.
• Support programme governance, risk/issue management through clear analytical insight and traceability.
• Ensure alignment with architectural, data, and product governance processes.