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- Tasks: Deliver top-notch customer service and handle transactions in a dynamic retail environment.
- Company: Join Entain, a leader in sports betting and interactive entertainment, focused on innovation and people.
- Benefits: Enjoy flexible hours, retail discounts, healthcare support, and development opportunities.
- Why this job: Be part of a fun team, engage with sports, and make a real impact on customer experiences.
- Qualifications: Must be 18+, with strong communication skills and a passion for customer service.
- Other info: Work weekends only, with a rota provided four weeks in advance for work-life balance.
Company Description
Sports betting, gaming, and interactive entertainment are evolving, and we\’re leading that change by putting people first. We aim to provide exciting, engaging, and entertaining experiences accessible at your fingertips. We push boundaries through innovation, technology, and most importantly, our people. When you join Entain, it\’s your game—let\’s win together.
Job Description
Are you passionate about sports or providing excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager, you\’ll be a vital part of the Entain family, delivering top customer service and maintaining high standards daily. In our Ladbrokes & Coral betting shops, no two days are the same, and you\’ll contribute to a team that wins together and prioritizes our customers.
Reporting to the Shop Manager, you\’ll serve customers and foster rapport to encourage repeat business.
What You Will Do
- Deliver outstanding customer service
- Promote safer gambling
- Take bets on various sports and events
- Process customer transactions, including cash handling
- Demonstrate our products and betting terminals to customers
- Handle customer complaints with empathy and problem-solving skills
- Work towards targets and goals
- Maintain high shop standards
- Open or close the shop as needed
Working Patterns
This role requires availability from Friday 5pm – 10pm and Saturday, Sunday 8am – 10pm, including weekends and bank holidays. You will work 2 days out of 3, with a weekly rota of approximately 10 hours, including long opening or closing shifts and shorter evening shifts. As a key holder, you\’ll be responsible for opening and closing the shop. Rota schedules are provided at least four weeks in advance to support a healthy work-life balance.
Qualifications
- Must be 18 years or older
- Passion for great customer service
- Strong relationship-building and communication skills
- Self-motivated and proactive
- Ability to work independently or as part of a team
- Calm and professional handling of challenging situations
We also offer recognition programs, inclusive community support, and accommodations for recruitment processes. Our commitment is to a diverse, equitable, and inclusive workplace where everyone is valued and celebrated.
Additional Information
What We Offer:
- Optional overtime
- Pension Scheme and ShareSave
- Retail discounts through Entain Deals
- Healthcare and wellbeing support
- Development opportunities
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Retail Customer Service - Weekends only employer: Entain plc
Contact Detail:
Entain plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service - Weekends only
✨Tip Number 1
Familiarise yourself with the sports and events that are popular in your area. Being knowledgeable about the latest games and betting trends will help you connect with customers and demonstrate your passion for the industry.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you build confidence in handling various customer interactions, especially when it comes to resolving complaints or promoting safer gambling.
✨Tip Number 3
Showcase your ability to work both independently and as part of a team. During any interviews or discussions, share examples of how you've successfully collaborated with others or taken initiative in previous roles.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding the weekend shifts. Highlighting your willingness to adapt to the rota schedule will demonstrate your commitment to the role and the company.
We think you need these skills to ace Retail Customer Service - Weekends only
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any passion for sports. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the team at Entain.
Showcase Your Skills: Emphasise your relationship-building and communication skills in your application. Provide examples of how you've successfully handled challenging situations or complaints in previous roles.
Highlight Availability: Clearly state your availability for the required shifts in your application. Since this role requires weekend work, make it clear that you are flexible and willing to commit to the hours specified.
How to prepare for a job interview at Entain plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Your Knowledge of Sports
Since the role involves sports betting, it's beneficial to showcase your passion for sports. Be prepared to discuss your favourite sports, teams, or recent events, as this can help establish rapport with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you successfully resolved customer complaints or maintained high standards under pressure, and be ready to share these stories.
✨Highlight Your Teamwork Skills
As the role requires working closely with others, emphasise your ability to work as part of a team. Share examples of how you've collaborated with colleagues in the past to achieve common goals, which will demonstrate your fit for the team-oriented environment.
