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- Tasks: Provide top-notch customer service and handle transactions in a lively betting shop.
- Company: Join Entain, a leader in sports betting and interactive entertainment, driven by innovation.
- Benefits: Enjoy a competitive salary, retail discounts, and opportunities for overtime and development.
- Why this job: Be part of a dynamic team, build relationships, and enjoy a flexible work-life balance.
- Qualifications: Must be 18+, with strong communication skills and a passion for customer service.
- Other info: Work weekends only, with a rota provided four weeks in advance for flexibility.
Company Description
Sports betting, gaming, and interactive entertainment are evolving, and we\’re leading this change by prioritizing people and delivering exciting, engaging experiences at your fingertips. We push boundaries through innovation and technology, driven by talented individuals like you. Join Entain, where it\’s your game—let\’s win together.
Job Description
Are you passionate about sports or excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager, you\’ll be a vital part of the Entain family, providing top customer service and maintaining high standards daily. Working in our lively Ladbrokes & Coral betting shops, no two days are the same. You\’ll contribute to a team that wins together and prioritizes our customers\’ needs.
Reporting to the Shop Manager, you\’ll serve customers and foster rapport to encourage repeat business. The salary is £12.50 per hour. Are you ready to start a successful career?
What You Will Do
- Deliver outstanding customer service
- Promote safer gambling practices
- Take bets on various sports and events
- Process customer transactions, including cash handling
- Demonstrate our products and betting terminals to customers
- Handle customer complaints with empathy and effective problem-solving
- Work towards targets and goals
- Maintain high shop standards
- Open or close the shop as needed
Working Patterns
This role requires availability from Friday 5pm – 10pm and Saturday & Sunday 8am – 10pm, including weekends and bank holidays. You will work 2 days out of 3, with a weekly rota of approximately 10 hours, including long opening or closing shifts and shorter evening shifts, varying weekly. As a key holder, you\’ll be responsible for opening and closing the shop. We provide your rota at least four weeks in advance to support a healthy work-life balance.
Qualifications
- Must be 18 or over to work in betting shops
- Passion for delivering excellent customer service
- Strong relationship-building and communication skills
- Self-motivated and proactive
- Comfortable working alone or as part of a team
- Ability to handle challenging situations professionally
Outside of work, you\’ll have opportunities to earn recognition and prizes, joining a supportive, inclusive community that celebrates individuality. If you need adjustments during recruitment, contact us. We are committed to diversity, equity, and inclusion, ensuring all our people feel valued and respected globally.
Additional Information
We offer a competitive salary and benefits, including:
- Optional overtime (subject to availability)
- Pension Scheme and ShareSave
- Retail discounts through Entain Deals
- Healthcare and wellbeing support
- Development opportunities
#J-18808-Ljbffr
Retail Customer Service Weekends only employer: Entain plc
Contact Detail:
Entain plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Weekends only
✨Tip Number 1
Familiarise yourself with the sports and events that are popular in your area. Being knowledgeable about the latest games and betting trends will help you engage with customers and demonstrate your passion for the industry.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for handling various customer interactions, especially when it comes to resolving complaints or promoting safer gambling practices.
✨Tip Number 3
Network with current or former employees of Entain to gain insights into the company culture and expectations. They can provide valuable tips on what it takes to succeed in the Retail Customer Service role.
✨Tip Number 4
Be prepared to discuss your availability during the interview. Since the role requires weekend work, showing flexibility and a willingness to adapt your schedule can make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service Weekends only
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Service position. Tailor your application to highlight your relevant experience in customer service and your passion for sports.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills in relationship-building, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've delivered excellent customer service in the past and how you can contribute to the team at Entain.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Entain plc
✨Show Your Passion for Sports
Since the role is in a sports betting environment, make sure to express your enthusiasm for sports. Share your favourite teams or events and how they inspire you to provide excellent customer service.
✨Demonstrate Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in the past. Highlight situations where you built rapport with customers or resolved complaints effectively, as this will resonate well with the interviewers.
✨Understand Safer Gambling Practices
Familiarise yourself with safer gambling practices, as this is a key aspect of the role. Being able to discuss these practices during your interview will show that you are responsible and aware of the industry's standards.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific examples where you successfully managed difficult customer interactions or worked towards targets.