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- Tasks: Deliver outstanding customer service and handle transactions in a dynamic betting environment.
- Company: Join Entain, a leader in sports betting and interactive entertainment, focused on innovation and people.
- Benefits: Enjoy flexible hours, discounts, healthcare support, and development opportunities.
- Why this job: Be part of a fun team, engage with sports, and make a real impact on customer experiences.
- Qualifications: Must be 18+, passionate about customer service, and able to work independently or in a team.
- Other info: Work weekends only, with a rota provided four weeks in advance for better work-life balance.
Company Description
Sports betting, gaming and interactive entertainment is changing, and we\’re leading that change. By putting people first, by placing exciting, engaging and entertaining experiences at more fingertips than ever before. We\’re pulling into pole position by pushing boundaries further. With innovation, with technology, but most importantly, with people like you. Because when you join Entain, it\’s your game. So let\’s win together.
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you\’ll have the chance to contribute to a team that wins together and prioritizes our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.
What you will do
- Deliver outstanding customer service.
- Always promote safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
This position requires availability from Friday 5pm – 10pm and Saturday, Sunday 8am – 10pm, including weekends and bank holidays. You will work 2 days out of 3. Your weekly rota will be approximately 10 hours, consisting of a mix of long opening shifts, long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
Entain values work-life balance and commits to providing your rota at least four weeks in advance.
Qualifications
- You must be 18 years or over to work in our betting shops.
- Passion for delivering great customer service.
- Ability to build strong relationships and communicate effectively.
- Self-motivated and proactive.
- Comfortable working alone or as part of a team.
- Ability to handle challenging situations professionally.
Outside of work, you\’ll have opportunities for recognition and prizes. Join a talented, inclusive, and supportive community where everyone is celebrated for being themselves.
If you need adjustments or accommodations during the recruitment process, please contact us.
Additional Information
What we offer
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
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Retail Customer Service - Weekends only employer: Entain plc
Contact Detail:
Entain plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service - Weekends only
✨Tip Number 1
Familiarise yourself with the sports and events that are popular in your area. Being knowledgeable about the latest games, teams, and betting options will help you engage with customers and demonstrate your passion for the industry.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for handling various customer interactions, including complaints, and help you develop empathy and problem-solving skills.
✨Tip Number 3
Network with current or former employees of Entain to gain insights into the company culture and expectations. They can provide valuable tips on what it takes to succeed in the Retail Customer Service role.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the interview. Since this role requires working weekends and bank holidays, showing that you can commit to the required hours will make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service - Weekends only
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Service position. Tailor your application to highlight your relevant experience in customer service and your passion for sports.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in retail or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver outstanding service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the team at Entain. Make sure to address your availability for the weekend shifts.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Entain plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Your Knowledge of Sports
Since the role involves sports betting, it’s beneficial to show your knowledge and passion for sports. Be prepared to discuss your favourite sports or teams and how that interest can enhance your ability to connect with customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you successfully resolved customer complaints or built rapport with difficult customers, and be ready to share those stories.
✨Highlight Your Teamwork Skills
As the role requires working both independently and as part of a team, emphasise your ability to collaborate effectively. Share examples of how you’ve contributed to a team environment in previous roles, showcasing your interpersonal skills.