At a Glance
- Tasks: Deliver outstanding customer service and handle transactions in a dynamic betting environment.
- Company: Join Entain, a leader in sports betting and interactive entertainment, focused on innovation and people.
- Benefits: Enjoy flexible hours, discounts, healthcare support, and development opportunities.
- Other info: Work weekends only, with a rota provided four weeks in advance for better work-life balance.
- Why this job: Be part of a fun team, engage with sports, and make a real impact on customer experiences.
- Qualifications: Must be 18+, passionate about customer service, and able to work independently or in a team.
Company Description
Sports betting, gaming and interactive entertainment is changing, and we\'re leading that change. By putting people first, by placing exciting, engaging and entertaining experiences at more fingertips than ever before. We\'re pulling into pole position by pushing boundaries further. With innovation, with technology, but most importantly, with people like you. Because when you join Entain, it\'s your game. So let\'s win together.
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you\'ll have the chance to contribute to a team that wins together and prioritizes our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.
What you will do
- Deliver outstanding customer service.
- Always promote safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
This position requires availability from Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm, including weekends and bank holidays. You will work 2 days out of 3. Your weekly rota will be approximately 10 hours, consisting of a mix of long opening shifts, long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
Entain values work-life balance and commits to providing your rota at least four weeks in advance.
Qualifications
- You must be 18 years or over to work in our betting shops.
- Passion for delivering great customer service.
- Ability to build strong relationships and communicate effectively.
- Self-motivated and proactive.
- Comfortable working alone or as part of a team.
- Ability to handle challenging situations professionally.
Outside of work, you\'ll have opportunities for recognition and prizes. Join a talented, inclusive, and supportive community where everyone is celebrated for being themselves.
If you need adjustments or accommodations during the recruitment process, please contact us.
Additional Information
What we offer
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
Retail Customer Service - Weekends only in London employer: Entain plc
Entain is an exceptional employer that prioritises its people, offering a vibrant work culture where innovation and customer service excellence thrive. With flexible weekend shifts, employees enjoy a healthy work-life balance while being part of a supportive team that values personal growth and development opportunities. Join us in our dynamic betting shops, where every day brings new challenges and the chance to make a real impact in the world of sports entertainment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service - Weekends only in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Entain plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Entain plc and let us see your personality shine through!
We think you need these skills to ace Retail Customer Service - Weekends only in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Entain plc.
Get Familiar with Our Brand:Before applying, take some time to learn about Entain plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Entain plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Entain plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Entain plc will surely appreciate.
