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For Companies At a Glance
- Tasks: Deliver outstanding customer service and handle transactions in a dynamic betting environment.
- Company: Join Entain, a leader in sports betting and interactive entertainment, focused on innovation and people.
- Benefits: Enjoy flexible hours, discounts, healthcare support, and development opportunities.
- Why this job: Be part of a fun team, engage with sports, and make a real impact on customer experiences.
- Qualifications: Must be 18+, passionate about customer service, and able to work independently or in a team.
- Other info: Work-life balance is a priority, with rotas provided four weeks in advance.
Company Description
Sports betting, gaming and interactive entertainment is changing, and we\’re leading that change. By putting people first, and creating exciting, engaging, and entertaining experiences accessible at your fingertips. We\’re pushing boundaries through innovation, technology, and most importantly, people like you. Join Entain, and it\’s your game. Let\’s win together.
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be a key part of the Entain family, delivering top customer service and maintaining high standards daily. In our dynamic Ladbrokes & Coral betting shops, no two days are the same. You\’ll contribute to a team that wins together and prioritizes our customers\’ needs. Reporting to the Shop Manager, you\’ll serve customers and build rapport to encourage repeat business.
What you will do
- Deliver outstanding customer service.
- Promote safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions, including cash handling.
- Demonstrate our products and betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
This position requires availability from Monday to Friday, 5 pm to 10 pm, and Saturday and Sunday, 8 am to 10 pm. This includes weekends and bank holidays. Your weekly rota will typically be 17 hours, comprising a mix of long opening shifts (post-training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you\’ll be responsible for opening and closing the shop. At Entain, we prioritize work-life balance and will provide your rota at least four weeks in advance.
Qualifications
- You must be 18 years or older to work in our betting shops.
- Passion for delivering excellent customer service.
- Effective communication and relationship-building skills.
- Self-motivated and proactive.
- Ability to work independently or as part of a team.
- Calm and professional in challenging situations.
Outside of work, you\’ll have opportunities to be recognized and rewarded, joining a talented and inclusive community where everyone is celebrated for being themselves. If you need adjustments or accommodations during the recruitment process, please contact us.
At Entain, we are committed to diversity, equity, and inclusion, ensuring our people feel valued and respected worldwide. We adhere to all applicable employment laws and recruitment regulations in our operating jurisdictions.
Additional Information
What we offer
- Optional overtime, subject to availability.
- Pension Scheme and ShareSave options.
- Discounts through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
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Retail Customer Service - Weekends & Evenings employer: Entain plc
Contact Detail:
Entain plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service - Weekends & Evenings
✨Tip Number 1
Familiarise yourself with the sports and events that are popular in your area. Being knowledgeable about the latest games and betting options will help you engage with customers and build rapport, which is crucial for a role in retail customer service.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about their favourite sports. This will not only boost your confidence but also prepare you for handling customer inquiries and complaints effectively.
✨Tip Number 3
Demonstrate your passion for customer service by volunteering or taking part in community events. This experience can showcase your ability to connect with people and handle various situations, making you a more attractive candidate.
✨Tip Number 4
Be prepared to discuss how you would promote safer gambling practices during your interview. Understanding this aspect of the role shows that you are responsible and care about the well-being of customers, which is essential for a position in a betting shop.
We think you need these skills to ace Retail Customer Service - Weekends & Evenings
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Service position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in retail or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver excellent service.
Write a Compelling Cover Letter: In your cover letter, express your passion for sports and customer service. Mention specific examples of how you've successfully handled customer interactions in the past and how you can contribute to the team at Entain.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Entain plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Effective Communication Skills
Since the role involves building relationships with customers, practice clear and confident communication. Be prepared to discuss how you handle difficult conversations or complaints, showcasing your empathy and problem-solving abilities.
✨Familiarise Yourself with Sports Betting
Having a basic understanding of sports betting and the products offered can set you apart. Research common betting terms and popular sports events to show your genuine interest in the industry during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as dealing with an upset customer or managing cash transactions. Think through potential scenarios and how you would respond effectively to demonstrate your readiness for the role.
