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- Tasks: Deliver top-notch customer service and manage transactions in a vibrant retail environment.
- Company: Leading UK betting and gaming company with a dynamic team.
- Benefits: Flexible hours, including weekends, to fit your lifestyle.
- Why this job: Combine your passion for sports with a rewarding customer service role.
- Qualifications: Strong communication skills and a love for sports.
- Other info: Exciting opportunity to grow in a fast-paced industry.
The predicted salary is between 28800 - 43200 £ per year.
A leading betting and gaming company in the United Kingdom is seeking a Retail Customer Service Manager to deliver exceptional customer service in their shops. As part of a dynamic team, you will manage customer transactions, handle complaints, and maintain high shop standards. The role offers flexible hours, including weekends. If you are passionate about sports and enjoy working in a customer-facing environment, this position could be a great fit for you.
Retail Customer Service Manager — Sports Betting employer: Entain plc
Contact Detail:
Entain plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Manager — Sports Betting
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for sports betting.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or tricky situations. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and maybe even a foot in the door.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Retail Customer Service Manager — Sports Betting
Some tips for your application 🫡
Show Your Passion for Sports: When you're writing your application, let your love for sports shine through! Mention any relevant experiences or interests that connect you to the world of sports betting. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of this industry.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience in your application. Talk about how you've handled complaints or gone above and beyond for customers in the past. We value exceptional service, so show us how you can bring that to our shops!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for the Retail Customer Service Manager role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our company culture.
How to prepare for a job interview at Entain plc
✨Know Your Sports
Since the role is all about sports betting, make sure you brush up on your sports knowledge. Familiarise yourself with popular sports, betting terms, and current events in the sports world. This will not only show your passion but also help you connect with the interviewers.
✨Customer Service Scenarios
Prepare for questions about handling customer complaints and transactions. Think of specific examples from your past experiences where you successfully resolved issues or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Team Spirit
This role involves working as part of a dynamic team, so be ready to discuss how you collaborate with others. Share examples of how you've contributed to a positive team environment or helped colleagues achieve their goals. Highlighting your teamwork skills can set you apart.
✨Flexibility is Key
With flexible hours, including weekends, it's important to convey your willingness to adapt. Be honest about your availability and express enthusiasm for working varied shifts. This shows that you're committed and ready to meet the demands of the role.
