At a Glance
- Tasks: Deliver top-notch customer service and handle bets on various sports.
- Company: Join the vibrant Entain family in a dynamic retail environment.
- Benefits: Flexible hours, competitive pay, and a supportive team culture.
- Other info: Enjoy a healthy work-life balance with a rota provided four weeks in advance.
- Why this job: Kickstart your career in a fun, fast-paced setting with great team spirit.
- Qualifications: Passion for sports and excellent communication skills.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career?
Responsibilities
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Retail Customer Service in Dartford employer: Entain plc
Entain is an exceptional employer that values its employees by fostering a vibrant work culture where teamwork and customer service excellence thrive. With a commitment to employee growth, we offer comprehensive training and development opportunities, ensuring you can advance your career while enjoying the dynamic environment of our Ladbrokes & Coral betting shops. Located in a bustling area, our shops provide a unique chance to engage with sports enthusiasts and build lasting relationships, all while maintaining a healthy work-life balance with flexible scheduling.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service in Dartford
✨Tip Number 1
Get to know the company! Research Entain and their values, especially around customer service and safer gambling. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past where you've delivered great customer service or resolved complaints. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It shows respect for the role and the company, plus it gives a great first impression!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status easily. Don’t miss out on the chance to join our winning team!
We think you need these skills to ace Retail Customer Service in Dartford
Some tips for your application 🫡
Show Your Passion:Let us see your love for sports and customer service shine through in your application. Share any relevant experiences that highlight your enthusiasm and ability to connect with customers.
Tailor Your CV:Make sure your CV is tailored to the Retail Customer Service role. Highlight skills like cash handling, problem-solving, and your ability to maintain high standards, as these are key to what we’re looking for.
Be Personable:In your cover letter, don’t be afraid to show a bit of personality! We want to know how you build rapport with customers and handle complaints with empathy. A friendly tone can go a long way.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your commitment to joining our team!
How to prepare for a job interview at Entain plc
✨Know Your Sports
Since this role is all about sports and customer service, brush up on your sports knowledge. Be ready to discuss your favourite sports, teams, or recent events. This shows your passion and helps you connect with the team.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in the past. Think of specific situations where you resolved complaints or built rapport with customers. This will demonstrate your ability to handle the challenges of the role.
✨Understand the Company Values
Familiarise yourself with Entain's commitment to safer gambling and customer satisfaction. During the interview, mention how you align with these values and how you can contribute to maintaining high shop standards.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a difficult customer or managing cash transactions. Practice your responses to show your problem-solving skills and ability to stay calm under pressure.
