Find a job 
Featured Companies 
Featured Universities 
For Companies Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career?
Responsibilities:
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns:
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Retail Customer Service employer: Entain plc
Contact Detail:
Entain plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Get to know the company culture! Before your interview, check out Entain's values and mission. This way, you can show how your passion for customer service aligns with their goals. Plus, it’ll help you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past where you've delivered great customer service or resolved complaints. Being able to share these stories will demonstrate your experience and make you memorable.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It shows that you take the opportunity seriously and are ready to represent the brand well. First impressions matter, especially in retail!
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly. It makes it easier for us to keep track of candidates and ensures you’re considered for the role. Plus, it’s a great way to show your enthusiasm for joining the Entain family!
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Show Your Passion: Let us see your love for sports and customer service shine through in your application. Share any relevant experiences that highlight your enthusiasm and ability to connect with customers.
Tailor Your CV: Make sure your CV is tailored to the Retail Customer Service role. Highlight skills like cash handling, problem-solving, and your ability to maintain high standards, as these are key to what we’re looking for.
Craft a Personal Cover Letter: A personal touch goes a long way! Write a cover letter that reflects your personality and explains why you want to join our team at Entain. We love seeing genuine interest and motivation.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Entain plc
✨Know Your Sports
Brush up on your sports knowledge! Since this role involves taking bets on various sports and events, being able to chat confidently about them will impress your interviewers. They want to see your passion for sports and how it translates into great customer service.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in the past. Think about times when you handled complaints or went above and beyond for a customer. This will demonstrate your ability to build rapport and encourage repeat custom.
✨Understand the Company Values
Familiarise yourself with Entain's commitment to safer gambling and their overall mission. Showing that you align with their values will not only make you a more attractive candidate but also help you answer questions more effectively during the interview.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like a difficult customer or a busy shift. Practising your responses to these scenarios can help you think on your feet and showcase your problem-solving skills during the interview.