At a Glance
- Tasks: Deliver top-notch customer service and handle bets on various sports.
- Company: Join the vibrant Entain family in a dynamic retail environment.
- Benefits: Earn £12.50 per hour with flexible shifts and a focus on work-life balance.
- Other info: Enjoy a varied weekly rota and opportunities for career growth.
- Why this job: Be part of a winning team and build lasting relationships with customers.
- Qualifications: Passion for sports and excellent customer service skills required.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you\'ll have the chance to contribute to a team that wins together and does what\'s right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Salary is £13.00 per hour. Are you ready to launch a winning career?
What you will do
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 17 hours and made up of a blend of long opening shifts (once you\'ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Retail Customer Service in Redcar employer: Entain plc
Entain is an exceptional employer that values its employees by fostering a vibrant work culture where teamwork and customer service excellence thrive. With a commitment to employee growth, we offer flexible working patterns and a healthy work-life balance, ensuring that our Retail Customer Service Managers can enjoy their passion for sports while building meaningful relationships with customers. Join us in our dynamic Ladbrokes & Coral betting shops, where every day brings new opportunities to succeed together.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service in Redcar
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Entain and their values. This will help you connect with the team and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for great service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Service in Redcar
Some tips for your application 🫡
Show Your Passion:Let us know about your love for sports and customer service right from the start. Share any relevant experiences that highlight your enthusiasm and how you’ve built positive relationships in previous roles.
Tailor Your Application:Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'outstanding customer service' and 'empathy', to show that you understand what we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Retail Customer Service role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Entain plc
✨Know Your Sports
Since this role is all about sports and customer service, brush up on your sports knowledge. Be ready to discuss your favourite sports, teams, or recent events. This shows your passion and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in the past. Think of specific situations where you resolved complaints or built rapport with customers. This will demonstrate your ability to handle similar scenarios in the shop.
✨Understand the Company Culture
Research Entain and their values. They emphasise teamwork and doing what's right for customers. Be prepared to discuss how your personal values align with theirs, and how you can contribute to a positive team environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready. Ask about the team dynamics, training opportunities, or how they ensure a healthy work-life balance. This shows your genuine interest in the role and the company.
