At a Glance
- Tasks: Deliver outstanding customer service and take bets on various sports events.
- Company: Join Entain, a leader in sports betting and interactive entertainment.
- Benefits: Competitive salary, discounts, healthcare support, and development opportunities.
- Other info: Enjoy a healthy work-life balance with flexible shifts and recognition rewards.
- Why this job: Be part of a dynamic team where no two days are the same!
- Qualifications: Must be 18+, passionate about customer service, and a team player.
The predicted salary is between 30000 - 42000 £ per year.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you\'ll have the chance to contribute to a team that wins together and does what\'s right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career? Salary is £13.00 per hour.
What you will do
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 10 hours and made up of a blend of long opening shifts (once you\'ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Retail Customer Service in Nottingham employer: Entain plc
Entain is an exceptional employer that prioritises its people, offering a vibrant work culture where innovation and customer service excellence thrive. As a Retail Customer Service Manager, you'll enjoy competitive benefits, including a pension scheme, healthcare support, and development opportunities, all while being part of a supportive community that celebrates individuality. With flexible working patterns and a commitment to work-life balance, Entain provides the perfect environment for those passionate about sports and customer engagement to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, dive into Entain's values and culture. This way, you can show how your passion for customer service aligns with their mission of putting people first.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your problem-solving skills and ability to handle challenging situations calmly.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your love for sports and customer service shine through. Share personal stories that highlight your experience in building strong relationships with customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in joining the winning team at Entain.
We think you need these skills to ace Retail Customer Service in Nottingham
Some tips for your application 🫡
Show Your Passion:Let your love for sports and customer service shine through in your application. We want to see how your enthusiasm can contribute to our team and enhance the customer experience.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Retail Customer Service role. We’re looking for self-motivated individuals who can build strong relationships, so don’t hold back on showcasing those abilities!
Be Personable:In your cover letter, share a bit about yourself and why you’d be a great fit for our team. We value personality just as much as qualifications, so let us know what makes you unique!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you one step closer to joining our winning team!
How to prepare for a job interview at Entain plc
✨Know Your Stuff
Before the interview, brush up on your knowledge of sports and customer service. Familiarise yourself with the latest trends in sports betting and be ready to discuss how you can enhance customer experiences. This shows your passion and commitment to the role.
✨Showcase Your People Skills
Since building relationships is key in this role, prepare examples of how you've successfully interacted with customers in the past. Think about times when you turned a negative experience into a positive one, as this will highlight your problem-solving skills.
✨Demonstrate Your Flexibility
With varied shifts and responsibilities, it's important to show that you're adaptable. Be ready to discuss your availability and willingness to work different hours, including weekends and bank holidays. This will demonstrate your commitment to being part of the team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
