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For Companies At a Glance
- Tasks: Deliver outstanding customer service and build strong relationships in a dynamic retail environment.
- Company: Join Entain, a leader in sports betting and interactive entertainment.
- Benefits: Competitive salary, healthcare support, discounts, and development opportunities.
- Why this job: Be part of a winning team and make a real impact in customer experiences.
- Qualifications: Must be 18+, passionate about customer service, and able to work both independently and in a team.
- Other info: Flexible working hours with a commitment to work-life balance and inclusivity.
The predicted salary is between 24000 - 36000 £ per year.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you\’ll have the chance to contribute to a team that wins together and does what\’s right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Salary is £13.00 per hour. Are you ready to launch a winning career?
What you will do
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday 8am – 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you\’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
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Retail Customer Service employer: Entain plc
Contact Detail:
Entain plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Entain and its values. This will help you connect your passion for customer service with their mission of putting people first.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your ability to handle customer complaints and build relationships.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your love for sports and customer service shine through. Share personal stories that highlight your skills and experiences related to the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds!
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your love for sports and customer service in your application. We want to see that you’re genuinely excited about the role and ready to engage with our customers.
Tailor Your CV: Don’t just send a generic CV! Tailor it to reflect the skills and experiences that match the Retail Customer Service role. We’re looking for those who can build strong relationships and handle challenges with ease.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you express why you’d be a great fit for our team without rambling on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Entain family!
How to prepare for a job interview at Entain plc
✨Know Your Stuff
Before the interview, brush up on your knowledge of sports and customer service. Familiarise yourself with the latest betting trends and the products offered by Entain. This will show your passion for the industry and help you engage in meaningful conversations during the interview.
✨Showcase Your People Skills
As a Retail Customer Service Manager, building relationships is key. Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you turned a negative experience into a positive one, as this will highlight your problem-solving skills and empathy.
✨Demonstrate Your Team Spirit
Entain values teamwork, so be ready to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or improved shop standards together. This will show that you're not just a lone wolf but a team player who contributes to a winning environment.
✨Be Ready for Scenarios
Expect situational questions that assess your ability to handle challenging situations. Practice responses to scenarios like dealing with difficult customers or managing cash transactions under pressure. This will help you demonstrate your calmness and professionalism, which are crucial for the role.