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- Tasks: Deliver top-notch customer service and handle transactions in a lively betting shop.
- Company: Join Entain, a leader in sports betting and interactive entertainment, focused on innovation and people.
- Benefits: Enjoy competitive pay, flexible hours, healthcare support, and exciting perks like discounts and prizes.
- Why this job: Be part of a dynamic team, build relationships, and enjoy a fun work environment with growth opportunities.
- Qualifications: Must be 18+, passionate about customer service, and able to communicate effectively.
- Other info: Work-life balance is key; your rota will be provided four weeks in advance.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Sports betting, gaming and interactive entertainment are evolving, and we\’re leading that change by putting people first. We aim to provide exciting, engaging, and entertaining experiences accessible at your fingertips. We\’re pushing boundaries through innovation, technology, and most importantly, our people. Join Entain, and it\’s your game—let\’s win together.
Job Description
Are you passionate about sports or delivering excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager, you\’ll be a vital part of the Entain family, ensuring top customer service and maintaining high standards daily. Working in our dynamic Ladbrokes & Coral betting shops, no two days are the same. You\’ll contribute to a team that wins together and prioritizes our customers\’ needs.
Reporting to the Shop Manager, you\’ll be part of the shop team, serving customers and fostering rapport to encourage repeat business. Are you ready to start a rewarding career?
What you will do
- Deliver outstanding customer service.
- Promote safer gambling practices.
- Take bets on various sports and events.
- Process customer transactions, including cash handling.
- Demonstrate our products and betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards set targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops operate from Monday to Sunday, 8 am to 10 pm, depending on the location, including weekends and bank holidays. Your weekly rota will typically be 20 hours, consisting of a mix of long opening shifts, long closing shifts, and shorter evening shifts, which vary weekly. As a key holder, you\’ll be responsible for opening and closing the shop. We believe in supporting work-life balance by providing your rota at least four weeks in advance.
Qualifications
- You must be 18 or older to work in our betting shops.
- Passion for delivering excellent customer service.
- Effective communication and relationship-building skills.
- Self-motivated and proactive.
- Comfortable working alone or as part of a team.
- Ability to handle challenging situations professionally and calmly.
We offer recognition and prizes for outstanding performance, a supportive and inclusive community, and opportunities for growth. If you need adjustments during the recruitment process, please contact us.
At Entain, we prioritize doing what\’s right, fostering diversity, equity, and inclusion across our global community. We ensure ethical hiring practices and compliance with employment laws worldwide.
Additional Information
We offer competitive salaries and benefits, including optional overtime, pension schemes, annual ShareSave, discounts through Entain Deals, healthcare support, and development opportunities.
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Retail Customer Service employer: Entain plc
Contact Detail:
Entain plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the latest trends in sports betting and gaming. Being knowledgeable about the industry will not only help you engage with customers but also demonstrate your passion for the role during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for handling various customer interactions, especially when it comes to resolving complaints or concerns effectively.
✨Tip Number 3
Network with current or former employees of Entain. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Retail Customer Service position.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the interview. Since the shops operate on varied schedules, showing that you can adapt to different shifts will make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Retail Customer Service position at Entain. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience, especially in retail or similar environments. Use specific examples to demonstrate your ability to handle customer complaints and build positive relationships.
Show Your Passion: Express your enthusiasm for sports and customer service in your application. Mention any relevant interests or experiences that showcase your passion, as this aligns with Entain's focus on providing engaging experiences.
Tailor Your Application: Customise your CV and cover letter to reflect the values and culture of Entain. Use keywords from the job description, such as 'effective communication', 'self-motivated', and 'team player', to demonstrate that you are a good fit for their team.
How to prepare for a job interview at Entain plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Your Knowledge of Sports
Since the role involves sports betting, it's beneficial to show your passion for sports. Be prepared to discuss your favourite sports, teams, or recent events, as this can help establish rapport with the interviewers and show that you're genuinely interested in the industry.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you successfully resolved customer complaints or maintained high standards under pressure, and be ready to share these stories.
✨Highlight Teamwork and Communication Skills
As a Retail Customer Service Manager, you'll need to work closely with your team. Emphasise your ability to build positive relationships and communicate effectively, both with customers and colleagues. Share examples of how you've contributed to a team's success in the past.
