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For Companies At a Glance
- Tasks: Deliver top-notch customer service and handle transactions in a dynamic betting environment.
- Company: Join Entain, a leader in sports betting and interactive entertainment, focused on innovation and people.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and healthcare support.
- Why this job: Be part of a fun team, build relationships, and contribute to a winning culture.
- Qualifications: Must be 18+, passionate about customer service, and able to work independently or in a team.
- Other info: Flexible shifts with a commitment to work-life balance and a supportive community.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Sports betting, gaming and interactive entertainment is changing, and we\’re leading that change. By putting people first and placing exciting, engaging and entertaining experiences at more fingertips than ever before, we\’re pushing boundaries with innovation, technology, and passionate people like you. When you join Entain, it\’s your game—so let\’s win together.
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you\’ll have the chance to contribute to a team that wins together and prioritizes our customers\’ needs.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.
Are you ready to launch a winning career?
What you will do
- Deliver outstanding customer service.
- Promote safer gambling practices.
- Take bets on a wide range of sports and events.
- Process customer transactions, including cash handling.
- Demonstrate our products and betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday, 8 am – 10 pm, depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 16 hours, consisting of a mix of long opening shifts, long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
At Entain, we believe in a healthy work-life balance and commit to providing your rota at least four weeks in advance.
Qualifications
- You must be 18 years of age or over to work in our betting shops.
- Passion for delivering excellent customer service.
- Ability to build strong relationships and communicate effectively.
- Self-motivated and proactive.
- Comfortable working alone or as part of a team.
- Ability to handle challenging situations professionally and calmly.
Outside of work, you\’ll have the chance to earn recognition from leaders and colleagues, and win amazing prizes. Join a talented, inclusive, and supportive community where everyone is celebrated for being themselves.
If you need adjustments or accommodations during the recruitment process, please contact us.
At Entain, we prioritize diversity, equity, and inclusion, ensuring all our people feel valued, respected, and celebrated for their individuality. We adhere to all applicable employment laws and recruitment regulations globally.
Additional Information
What we offer
Joining Entain means a competitive salary and a comprehensive benefits package, including:
- Optional overtime, subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
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Retail Customer Service employer: Entain plc
Contact Detail:
Entain plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the latest trends in sports betting and gaming. Being knowledgeable about the industry will not only help you engage with customers but also demonstrate your passion for the role during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, including complaints, which is crucial for a Retail Customer Service Manager.
✨Tip Number 3
Network with current or former employees of Entain. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be ready to discuss your availability and flexibility during the interview. Since the role requires working varied shifts, showing that you can adapt to the schedule will make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Service position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in retail or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for sports and customer service. Provide specific examples of how you've successfully built relationships with customers and handled challenging situations. Make sure to convey your enthusiasm for joining Entain and contributing to their team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Entain plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Your Knowledge of Sports
Since the role involves sports betting, it’s beneficial to show your knowledge and passion for sports. Be prepared to discuss your favourite sports or teams and how that interest can enhance your ability to connect with customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you successfully resolved customer complaints or maintained high standards under pressure, and be ready to share those stories.
✨Emphasise Teamwork and Communication Skills
Highlight your ability to work well in a team and communicate effectively. Provide examples of how you’ve built strong relationships with colleagues or customers, as this is crucial for fostering a positive environment in the shop.
