At a Glance
- Tasks: Deliver top-notch customer service and handle transactions in a dynamic betting environment.
- Company: Join Entain, a leader in sports betting and interactive entertainment, where innovation meets excitement.
- Benefits: Enjoy flexible shifts, discounts, healthcare support, and development opportunities.
- Other info: Work-life balance is key; receive your rota four weeks in advance.
- Why this job: Be part of a fun team that values relationships and celebrates diversity while making an impact.
- Qualifications: Must be 18+, with a passion for customer service and strong communication skills.
Company Description
Sports betting, gaming and interactive entertainment is changing, and we\'re leading that change. By putting people first and providing exciting, engaging, and entertaining experiences at more fingertips than ever before, we\'re pushing boundaries further with innovation, technology, and talented people like you. Because when you join Entain, it\'s your game. Let\'s win together.
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards daily. In our dynamic betting shops, no two days are the same, and you\'ll contribute to a team that wins together and prioritizes our customers.
Reporting to the Shop Manager, you will serve customers and build rapport to encourage repeat business. Are you ready to launch a winning career? Salary is £12.50 per hour.
What you will do
- Deliver outstanding customer service.
- Promote safer gambling practices.
- Take bets on a wide range of sports and events.
- Process customer transactions, including cash handling.
- Demonstrate our products and betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops operate from Monday to Sunday, 8am - 10pm, depending on location, including weekends and bank holidays. Your weekly rota will include a mix of long opening shifts, long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you\'ll be responsible for opening and closing the shop. We believe in a healthy work-life balance and will provide your rota at least four weeks in advance.
Qualifications
- You must be 18 years or over to work in our betting shops.
- Passion for delivering excellent customer service.
- Strong relationship-building and effective communication skills.
- Self-motivated and proactive.
- Ability to work independently or as part of a team.
- Calm and professional handling of challenging situations.
Outside of work, you\'ll have opportunities to earn recognition and prizes. Join a talented, inclusive, and supportive community where everyone is celebrated for being themselves. If you need adjustments or accommodations during recruitment, please contact us.
At Entain
We value diversity, equity, and inclusion, striving to create a future where everyone feels valued and respected. We comply with all applicable recruitment laws and employment regulations globally.
Additional Information
What we offer includes:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
Retail Customer Service in Crawley employer: Entain plc
Entain is an exceptional employer that prioritises its employees' well-being and growth, offering a vibrant work culture where teamwork and customer service excellence thrive. With competitive pay, flexible working patterns, and a commitment to diversity and inclusion, employees can enjoy a fulfilling career while being part of a supportive community. Join us in our dynamic retail environment, where every day brings new opportunities to connect with customers and make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service in Crawley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Entain plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Entain plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Retail Customer Service in Crawley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Entain plc:Your cover letter is your chance to shine! Tell us why you want to work at Entain plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Entain plc!
How to prepare for a job interview at Entain plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
