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- Tasks: Deliver top-notch customer service and handle transactions in a dynamic betting environment.
- Company: Join Entain, a leader in sports betting and interactive entertainment, where innovation meets excitement.
- Benefits: Enjoy flexible shifts, discounts, healthcare support, and development opportunities.
- Why this job: Be part of a fun team that values relationships and celebrates diversity while making an impact.
- Qualifications: Must be 18+, with a passion for customer service and strong communication skills.
- Other info: Work-life balance is key; receive your rota four weeks in advance.
Company Description
Sports betting, gaming and interactive entertainment is changing, and we\’re leading that change. By putting people first and providing exciting, engaging, and entertaining experiences at more fingertips than ever before, we\’re pushing boundaries further with innovation, technology, and talented people like you. Because when you join Entain, it\’s your game. Let\’s win together.
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards daily. In our dynamic betting shops, no two days are the same, and you\’ll contribute to a team that wins together and prioritizes our customers.
Reporting to the Shop Manager, you will serve customers and build rapport to encourage repeat business. Are you ready to launch a winning career? Salary is £12.50 per hour.
What you will do
- Deliver outstanding customer service.
- Promote safer gambling practices.
- Take bets on a wide range of sports and events.
- Process customer transactions, including cash handling.
- Demonstrate our products and betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops operate from Monday to Sunday, 8am – 10pm, depending on location, including weekends and bank holidays. Your weekly rota will include a mix of long opening shifts, long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you\’ll be responsible for opening and closing the shop. We believe in a healthy work-life balance and will provide your rota at least four weeks in advance.
Qualifications
- You must be 18 years or over to work in our betting shops.
- Passion for delivering excellent customer service.
- Strong relationship-building and effective communication skills.
- Self-motivated and proactive.
- Ability to work independently or as part of a team.
- Calm and professional handling of challenging situations.
Outside of work, you\’ll have opportunities to earn recognition and prizes. Join a talented, inclusive, and supportive community where everyone is celebrated for being themselves. If you need adjustments or accommodations during recruitment, please contact us.
At Entain
We value diversity, equity, and inclusion, striving to create a future where everyone feels valued and respected. We comply with all applicable recruitment laws and employment regulations globally.
Additional Information
What we offer includes:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
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Retail Customer Service employer: Entain plc
Contact Detail:
Entain plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the sports and events that are popular in your area. Being knowledgeable about the latest games and betting trends will help you engage customers and build rapport, making you a more attractive candidate.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for handling various customer interactions, especially when it comes to resolving complaints or concerns with empathy.
✨Tip Number 3
Showcase your ability to work as part of a team by participating in group activities or volunteering. Highlighting your teamwork experience can demonstrate to us that you're ready to contribute positively to our dynamic environment.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the interview. Since the role requires working varied shifts, showing that you can adapt to different schedules will make you stand out as a committed candidate.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Service position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in retail or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver outstanding customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for sports and customer service. Share specific examples of how you've built positive relationships with customers and handled challenging situations effectively. Make sure to convey your enthusiasm for joining Entain and contributing to their team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Entain plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Relationship-Building Skills
Since forming positive relationships is key in this role, prepare to discuss how you've successfully built rapport with customers or colleagues in previous positions. Highlight your communication skills and ability to connect with people.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in challenging situations. Think of examples where you handled complaints or difficult customers calmly and professionally, showcasing your empathy and conflict resolution skills.
✨Understand the Company and Its Values
Research Entain and its commitment to diversity, equity, and inclusion. Be ready to discuss how these values resonate with you and how you can contribute to creating a supportive community within the team.
