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- Tasks: Provide top-notch customer service and handle transactions in a dynamic betting environment.
- Company: Join Entain, a leader in sports betting and interactive entertainment, focused on innovation and people.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and wellness support.
- Why this job: Be part of a vibrant team, build relationships, and enjoy a fun work atmosphere.
- Qualifications: Must be 18+, passionate about customer service, and able to communicate effectively.
- Other info: Work-life balance is a priority with rotas provided four weeks in advance.
Company Description
Sports betting, gaming, and interactive entertainment are evolving, and we\’re leading that change by prioritizing people and delivering exciting, engaging, and entertaining experiences at your fingertips. We\’re pushing boundaries through innovation, technology, and our talented team. When you join Entain, it\’s your game—let\’s win together.
Job Description
Do you love sports or have a passion for excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager, you will be a vital part of the Entain family, providing top customer service and maintaining high standards daily. Working in our vibrant Ladbrokes & Coral betting shops, no two days are the same, and you\’ll contribute to a team that wins together and prioritizes our customers.
Reporting to the Shop Manager, you will serve customers and foster rapport to encourage repeat business. The salary is £12.50 per hour.
Are you ready to launch a winning career?
What you will do
- Deliver outstanding customer service.
- Promote safer gambling practices.
- Take bets on various sports and events.
- Process customer transactions, including cash handling.
- Demonstrate our products and betting terminals to customers.
- Handle customer complaints with empathy and problem-solving skills.
- Work towards targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops operate from Monday to Sunday, 8 am – 10 pm, including weekends and bank holidays. Your weekly rota will be approximately 30 hours, comprising long opening and closing shifts, shorter evening shifts, and will vary weekly. As a key holder, you will be responsible for opening and closing the shop. We prioritize work-life balance and will provide your rota at least four weeks in advance.
Qualifications
- You must be 18 or over to work in our betting shops.
- Passion for delivering excellent customer service.
- Strong relationship-building and effective communication skills.
- Self-motivated and proactive.
- Comfortable working alone or as part of a team.
- Ability to handle challenging situations professionally and calmly.
Outside of work, you\’ll have opportunities to be recognized and rewarded. Join a talented, inclusive, and supportive community where everyone is celebrated for being themselves.
If you need adjustments or accommodations during the recruitment process, please contact us.
Our Values
At Entain, doing what\’s right is a core value. We are committed to creating a diverse, equitable, and inclusive future for our people and the global sports betting and gaming industry. We aim to ensure all our employees feel valued, respected, and celebrated for their individuality. We adhere to all applicable recruitment regulations and employment laws in the jurisdictions where we operate.
Additional Information
Joining Entain means receiving a competitive salary and excellent benefits, including optional overtime, pension scheme, annual ShareSave, discounts through Entain Deals, healthcare and wellbeing support, and development opportunities.
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Retail Customer Service employer: Entain plc
Contact Detail:
Entain plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the latest trends in sports betting and gaming. Being knowledgeable about the industry will not only help you engage with customers but also demonstrate your passion for the role during any interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for handling various customer interactions, especially challenging situations, which are crucial for this position.
✨Tip Number 3
Network with current or former employees of Entain to gain insights into the company culture and expectations. This can provide you with valuable information that may help you stand out during the selection process.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding working hours. Since the role involves varying shifts, showing that you can adapt to the shop's needs will make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Retail Customer Service position. Understand the key responsibilities and qualifications required, such as delivering outstanding customer service and handling cash transactions.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any skills that align with the job requirements. Emphasise your ability to build relationships and handle challenging situations, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and customer service. Mention specific examples of how you've successfully managed customer interactions in the past and how you can contribute to the team at Entain.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a customer-facing role.
How to prepare for a job interview at Entain plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Relationship-Building Skills
Since building positive relationships is key in this role, prepare to discuss how you've successfully fostered rapport with customers or colleagues in previous positions. Highlight your communication skills and ability to connect with people.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in challenging situations. Think of scenarios where you handled complaints or difficult customers effectively, and be ready to explain your thought process.
✨Understand the Company Values
Familiarise yourself with Entain's core values, particularly their commitment to diversity and inclusion. Be prepared to discuss how you align with these values and how you can contribute to creating a supportive environment in the workplace.
