At a Glance
- Tasks: Deliver top-notch customer service and handle transactions in a lively betting shop.
- Company: Join Entain, a leader in sports betting and interactive entertainment, where innovation meets excitement.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and healthcare support.
- Other info: Work-life balance is key; your rota will be provided four weeks in advance.
- Why this job: Be part of a dynamic team that values relationships and prioritises customer satisfaction.
- Qualifications: Must be 18+, with a passion for customer service and strong communication skills.
The predicted salary is between 24000 - 36000 € per year.
Company Description
Sports betting, gaming, and interactive entertainment are changing, and we\'re leading that change. By putting people first and placing exciting, engaging, and entertaining experiences at more fingertips than ever before, we\'re pushing boundaries with innovation, technology, and talented people like you. When you join Entain, it\'s your game. Let\'s win together.
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards daily. In our dynamic Ladbrokes & Coral betting shops, no two days are the same, and you\'ll contribute to a team that wins together and prioritizes our customers\' needs.
Reporting to the Shop Manager, you will serve customers and build rapport to encourage repeat business.
What you will do
- Deliver outstanding customer service.
- Promote safer gambling practices.
- Take bets on a wide range of sports and events.
- Process customer transactions, including cash handling.
- Demonstrate our products and betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops operate from Monday to Sunday, 8am - 10pm, depending on location, including weekends and bank holidays. Your typical weekly rota will be 20 hours, comprising a mix of long opening shifts, long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you\'ll be responsible for opening and closing the shop. We believe in a healthy work-life balance and will provide your rota at least four weeks in advance.
Qualifications
- You must be 18 years or over to work in our betting shops.
- Passion for delivering excellent customer service.
- Strong relationship-building and effective communication skills.
- Self-motivated and proactive.
- Ability to work independently or as part of a team.
- Calm and professional handling of challenging situations.
Outside of work, you\'ll have opportunities for recognition and prizes. Join a talented, inclusive, and supportive community where everyone is valued and celebrated for being themselves.
If you need adjustments or accommodations during the recruitment process, please contact us.
Additional Information
What we offer
- Competitive salary and optional overtime.
- Pension Scheme and annual ShareSave.
- Discounts through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
Retail Customer Service in Windsor employer: Entain plc
Entain is an exceptional employer that prioritises its employees' well-being and growth, offering a vibrant work culture where teamwork and customer service excellence thrive. With competitive salaries, flexible working patterns, and a commitment to employee development, you will find ample opportunities to advance your career while enjoying the dynamic environment of our Ladbrokes & Coral betting shops. Join us in shaping the future of sports betting and interactive entertainment, where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service in Windsor
✨Tip Number 1
Familiarise yourself with the latest trends in sports betting and gaming. Being knowledgeable about the industry will not only help you engage with customers but also demonstrate your passion for the role during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for handling various customer interactions, especially when it comes to resolving complaints or concerns.
✨Tip Number 3
Network with current or former employees of Entain. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Retail Customer Service position.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the interview. Since the role requires working varied shifts, showing that you can adapt to the shop's needs will make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service in Windsor
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Retail Customer Service Manager. Familiarise yourself with the key tasks such as delivering outstanding customer service and handling transactions.
Tailor Your CV:Highlight your relevant experience in customer service and any skills that align with the job description. Emphasise your ability to build relationships and handle challenging situations calmly.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for sports and customer service. Mention specific examples of how you've successfully managed customer interactions or resolved complaints in the past.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Entain plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Relationship-Building Skills
Since forming positive relationships is key in this role, prepare to discuss how you've successfully built rapport with customers or colleagues in previous positions. Highlight your communication skills and ability to connect with people.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in challenging situations. Think of examples where you handled complaints or difficult customers calmly and professionally, showcasing your empathy and conflict resolution skills.
✨Understand the Company and Its Values
Research Entain and its commitment to safer gambling practices and customer engagement. Being knowledgeable about the company’s values will show your genuine interest in the position and help you align your answers with their mission.
