At a Glance
- Tasks: Provide top-notch customer service in our betting shops and handle transactions.
- Company: Join Entain, a leader in sports betting and interactive entertainment, focused on innovation.
- Benefits: Enjoy flexible shifts, competitive salary, discounts, and healthcare support.
- Other info: Work-life balance with a rota provided four weeks in advance.
- Why this job: Be part of a dynamic team that values diversity and celebrates individuality.
- Qualifications: Must be 18+, with a passion for customer service and strong communication skills.
The predicted salary is between 24000 - 36000 € per year.
Overview
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you\'ll have the chance to contribute to a team that wins together and does what\'s right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career? Salary is £13.00 per hour.
Responsibilities
- Deliver outstanding customer service.
- Always urge safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem‑solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you\'ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work‑life balance and commit to providing you with your rota at least four weeks in advance.
Retail Customer Service in Ashford employer: Entain plc
Entain is an exceptional employer that prioritises its people, offering a dynamic work environment where innovation and customer service excellence thrive. With a strong commitment to employee growth, you will benefit from development opportunities, a supportive community, and a competitive salary package, all while enjoying the excitement of working in the sports betting and gaming industry. Our inclusive culture ensures that every team member is celebrated for their individuality, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service in Ashford
✨Tip Number 1
Familiarise yourself with the sports and events that are popular in your area. Being knowledgeable about the latest games and betting trends will help you engage customers and build rapport, making you a more attractive candidate.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This could include handling complaints or explaining betting processes. The more comfortable you are in these situations, the better you'll perform during interviews.
✨Tip Number 3
Network with current or former employees of Entain. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Retail Customer Service position.
✨Tip Number 4
Demonstrate your passion for sports and customer service on social media. Share relevant content or engage in discussions about sports betting. This shows potential employers that you're genuinely interested in the industry and can help you stand out.
We think you need these skills to ace Retail Customer Service in Ashford
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Service position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, particularly in retail or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver excellent customer service.
Write a Strong Cover Letter:In your cover letter, express your passion for sports and customer service. Provide specific examples of how you've successfully built relationships with customers and handled challenging situations. Make sure to convey your enthusiasm for joining Entain and contributing to their team.
Proofread Your Application:Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Entain plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Your Knowledge of Sports
Since the role involves sports betting, it’s beneficial to showcase your knowledge and passion for sports. Be prepared to discuss your favourite sports, teams, or recent events, as this can help build rapport with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you successfully resolved customer complaints or maintained high standards under pressure, and be ready to share these stories.
✨Highlight Your Teamwork Skills
As the role requires working closely with others, emphasise your ability to work as part of a team. Share examples of how you’ve collaborated with colleagues in the past to achieve common goals, which will demonstrate your fit within their team-oriented culture.
