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For Companies At a Glance
- Tasks: Deliver top-notch customer service and handle transactions in a dynamic betting environment.
- Company: Join Entain, a leader in sports betting and interactive entertainment, focused on innovation and people.
- Benefits: Enjoy flexible hours, discounts, healthcare support, and development opportunities.
- Why this job: Be part of a vibrant team that values individuality and fosters a supportive community.
- Qualifications: Must be 18+, passionate about customer service, and able to communicate effectively.
- Other info: Work-life balance with a rota provided four weeks in advance.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
Sports betting, gaming, and interactive entertainment are evolving, and we\’re at the forefront of this change. We prioritize people by providing exciting, engaging, and entertaining experiences accessible at your fingertips. We\’re pushing boundaries through innovation, technology, and our people. When you join Entain, it\’s your game—let\’s win together.
Job Description
Are you passionate about sports or delivering excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager, you\’ll be a vital part of the Entain family, ensuring top customer service and maintaining high standards daily. Our Ladbrokes & Coral betting shops offer a dynamic environment where no two days are the same, and you\’ll contribute to a team that wins together and prioritizes our customers.
Reporting to the Shop Manager, you\’ll serve customers and foster rapport to encourage repeat business. Are you ready to launch a successful career?
What you will do
- Deliver outstanding customer service.
- Promote safer gambling practices.
- Take bets on various sports and events.
- Process transactions, including cash handling.
- Demonstrate our products and betting terminals to customers.
- Handle customer complaints with empathy and effective problem-solving.
- Work towards set targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops operate from Monday to Sunday, 8am – 10pm, depending on location, including weekends and bank holidays. Your weekly rota will typically be 17 hours, comprising long opening and closing shifts, as well as shorter evening shifts, varying week to week. As a key holder, you\’ll be responsible for opening and closing the shop. We believe in work-life balance and will provide your rota at least four weeks in advance.
Qualifications
- You must be 18 or over to work in our betting shops.
- A passion for delivering excellent customer service.
- Strong relationship-building and effective communication skills.
- Self-motivated and proactive.
- Ability to work independently and as part of a team.
- Calm and professional in challenging situations.
Outside of work, you\’ll have opportunities to earn recognition and prizes, join a talented and inclusive community, and be celebrated for your individuality. If you require adjustments or accommodations during recruitment, please contact us.
At Entain, we value diversity, equity, and inclusion, striving to create a respectful environment where everyone feels valued. We adhere to all applicable employment laws and ethical hiring practices globally.
Additional Information
We offer competitive packages and support to help you succeed, including optional overtime, pension schemes, discounts, healthcare, wellbeing support, and development opportunities.
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Retail Customer Service employer: Entain plc
Contact Detail:
Entain plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the latest trends in sports betting and gaming. This knowledge will not only help you engage with customers but also demonstrate your passion for the industry during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you to handle various customer interactions, especially challenging situations, with confidence.
✨Tip Number 3
Network with current or former employees of Entain. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your experiences in building relationships and delivering excellent customer service. Think of specific examples that highlight your skills and how they align with the role of Retail Customer Service Manager.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Service position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in retail or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for sports and customer service. Provide specific examples of how you've successfully handled customer interactions and built relationships in previous roles. Make sure to convey your enthusiasm for joining Entain and contributing to their team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Entain plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Your Knowledge of Sports
Since the role involves sports betting, it's beneficial to show your knowledge and passion for sports. Be prepared to discuss your favourite sports or teams and how that interest can enhance your ability to connect with customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you successfully resolved customer complaints or maintained high standards under pressure, and be ready to share those stories.
✨Emphasise Teamwork and Communication Skills
Highlight your ability to work well in a team and communicate effectively. Provide examples of how you've built strong relationships with colleagues or customers, as this is crucial for fostering a positive environment in the shop.
