People Operations Coordinator - UK
People Operations Coordinator - UK

People Operations Coordinator - UK

London Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support employees by resolving HR queries and managing Tier 2 cases efficiently.
  • Company: Entain is a leading global sports betting and gaming company focused on delivering exceptional employee experiences.
  • Benefits: Enjoy competitive salary, bonuses, healthcare support, and great development opportunities.
  • Why this job: Join a dynamic team dedicated to enhancing employee experiences and improving people processes.
  • Qualifications: Experience in HR operations, strong communication skills, and knowledge of employment laws required.
  • Other info: Opportunity to work with innovative HR systems and contribute to process improvements.

The predicted salary is between 28800 - 43200 £ per year.

As part of our established Global People Services and Operations team, we are committed to delivering a seamless and positive employee experience throughout the entire employee lifecycle. Our focus is on developing efficient, streamlined people processes and systems while leveraging technology to its full potential.

In this role, you will work closely with our dynamic People Services and Operations team, as well as the broader People function, to support both the business and employees. Your key responsibility will be to ensure the timely and accurate execution of Tier 2 people tasks and processes.

You will provide high-quality query support and people services to employees and managers across the employee lifecycle. This includes offering expert advice and guidance through our case management system, the People Hub. Your ability to deliver exceptional support will be instrumental in maintaining a positive employee experience.

What you will do

  • Handle Tier 2 cases as defined by the service inventory, ensuring timely and accurate resolutions in line with service-level agreements

  • Collaborate with Tier 1 (first-line support) and Tier 3 (specialist or escalation teams) to provide seamless case resolution and ensure proper case flow between different levels

  • Provide expert guidance on more complex people queries and processes, guiding Tier 1 teams where necessary and escalating to Tier 3 when issues require deeper expertise

  • Coordinate with local EUS, Workplace, Payroll, and other relevant teams to ensure cohesive service delivery and issue resolution

  • Maintain service excellence by resolving all cases to a high standard, following internal policies and processes, while meeting or exceeding key performance indicators

  • Utilize the HR case management system to track and document all case activities, ensuring data accuracy and transparency

  • Ensure compliance with company policies, local labor laws, and standards while handling cases

  • Identify opportunities for improving people processes and service delivery, providing feedback to enhance efficiency and the employee experience

  • Act as a liaison between different levels of HR support, ensuring smooth communication and coordination between Tier 1, Tier 2, and Tier 3 teams

  • Promote the use of self-service tools and resources by employees and managers, providing coaching on how to effectively use these tools

  • Assist with Service Rehearsal Testing (SRT) and User Acceptance Testing (UAT) for HR systems as needed, ensuring smooth system functionality

  • Escalate complex or unresolved issues to Tier 3 or other relevant teams, ensuring thorough follow-up and resolutions

  • Proven experience in HR operations or people services, ideally in a Tier 2 or similar role, handling complex HR queries and processes

  • Strong knowledge of local employment laws and regulations, with the ability to ensure compliance in all people-related matters

  • Experience using HR case management systems (e.g., ServiceNow, Oracle HCM) for tracking and resolving employee cases

  • Familiarity with HRIS (Human Resources Information Systems) and experience with system testing, such as Service Rehearsal Testing (SRT) and User Acceptance Testing (UAT)

  • Excellent communication skills, both written and verbal, with the ability to provide clear guidance and support to employees and managers

  • Strong problem-solving abilities and a proactive approach to resolving complex employee issues and HR challenges

  • Collaborative team player, able to work effectively with Tier 1 and Tier 3 teams, as well as other departments (e.g., Payroll, Legal, IT)

  • Attention to detail and strong organizational skills, ensuring accuracy in documentation and case management

  • Ability to manage multiple cases simultaneously, prioritize tasks, and work in a fast-paced environment while maintaining service-level agreements

  • Knowledge of process improvement methodologies and experience in identifying areas for operational enhancements within people services

  • Proficient in Microsoft Office Suite and other business tools (e.g., Teams, Outlook)

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

  • A regular bonus

  • Healthcare support

  • A stake in our success through our ShareSave scheme

  • Great development opportunities

  • Wellbeing support, and so much more.

People Operations Coordinator - UK employer: Entain plc

At Entain, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a People Operations Coordinator in the UK, you will benefit from competitive salaries, regular bonuses, and comprehensive healthcare support, all while having access to great development opportunities that empower your career growth. Join us to be part of a team that values employee wellbeing and strives to create a seamless and positive experience throughout the entire employee lifecycle.
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Contact Detail:

Entain plc Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land People Operations Coordinator - UK

✨Tip Number 1

Familiarize yourself with the HR case management systems mentioned in the job description, like ServiceNow or Oracle HCM. Understanding how these systems work will give you an edge during the interview process and show that you're ready to hit the ground running.

✨Tip Number 2

Brush up on your knowledge of local employment laws and regulations. Being able to discuss these confidently will demonstrate your expertise and commitment to compliance, which is crucial for this role.

✨Tip Number 3

Prepare examples of how you've successfully handled complex HR queries in the past. Highlighting your problem-solving skills and ability to collaborate with different teams will resonate well with our hiring managers.

✨Tip Number 4

Showcase your experience with process improvement methodologies. If you can share specific instances where you've identified and implemented enhancements in people services, it will set you apart as a candidate who is proactive and results-driven.

We think you need these skills to ace People Operations Coordinator - UK

HR Operations Experience
Case Management Systems (e.g., ServiceNow, Oracle HCM)
Local Employment Laws Knowledge
Complex Query Resolution
Service Level Agreement Compliance
Communication Skills
Problem-Solving Abilities
Collaboration Skills
Attention to Detail
Organizational Skills
Process Improvement Methodologies
Microsoft Office Suite Proficiency
User Acceptance Testing (UAT) Experience
Service Rehearsal Testing (SRT) Experience
Proactive Approach to HR Challenges

Some tips for your application 🫡

Understand the Role: Make sure to thoroughly read the job description for the People Operations Coordinator position. Highlight key responsibilities and required skills that resonate with your experience.

Tailor Your CV: Customize your CV to reflect relevant experience in HR operations or people services, particularly in Tier 2 roles. Emphasize your problem-solving abilities and familiarity with HR case management systems.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing employee experiences and your understanding of the importance of efficient people processes. Use specific examples from your past work to illustrate your capabilities.

Highlight Compliance Knowledge: In your application, make sure to mention your knowledge of local employment laws and regulations. This is crucial for ensuring compliance in all people-related matters, which is a key aspect of the role.

How to prepare for a job interview at Entain plc

✨Understand the Employee Lifecycle

Make sure you have a solid grasp of the employee lifecycle and how it relates to the role. Be prepared to discuss how you can enhance the employee experience at each stage, from onboarding to offboarding.

✨Familiarize Yourself with HR Case Management Systems

Since the role involves using HR case management systems, brush up on your knowledge of tools like ServiceNow or Oracle HCM. Be ready to share any relevant experience you have with these systems during the interview.

✨Showcase Your Problem-Solving Skills

Prepare examples of complex HR queries you've handled in the past. Highlight your problem-solving abilities and how you proactively resolved issues, as this will demonstrate your capability to manage Tier 2 cases effectively.

✨Emphasize Collaboration and Communication

This role requires working closely with various teams. Be ready to discuss your experience collaborating with different departments and how you ensure clear communication between Tier 1, Tier 2, and Tier 3 teams.

People Operations Coordinator - UK
Entain plc
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  • People Operations Coordinator - UK

    London
    Full-Time
    28800 - 43200 £ / year (est.)

    Application deadline: 2027-01-01

  • E

    Entain plc

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