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- Tasks: Deliver top-notch customer service and handle bets in a dynamic retail environment.
- Company: Join the Entain family, a leader in sports betting with a vibrant culture.
- Benefits: Earn £13.00 per hour with a focus on work-life balance and flexible scheduling.
- Why this job: Be part of a winning team and build lasting relationships with customers.
- Qualifications: Passion for sports and excellent communication skills are a must.
- Other info: Enjoy varied shifts and a supportive team atmosphere.
The predicted salary is between 11 - 16 £ per hour.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you will have the chance to contribute to a team that wins together and does what is right by our customers. Reporting to the Shop Manager, you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.
Salary: £13.00 per hour.
Responsibilities:
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns:
This position requires availability from Monday - Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. Your typical weekly rota will be 17 hours and made up of a blend of long opening shifts (once you have completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder, you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Retail Customer Service - Weekends & Evenings in New Milton employer: Entain plc
Contact Detail:
Entain plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service - Weekends & Evenings in New Milton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Entain and their values. This will help you connect with the team and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've delivered outstanding service or handled complaints. Being able to share these stories will make you stand out during the interview.
✨Tip Number 3
Be ready to demonstrate your passion for sports! Since this role is in a betting shop, showing your enthusiasm for sports can really help you connect with the team and customers alike.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join us at Entain!
We think you need these skills to ace Retail Customer Service - Weekends & Evenings in New Milton
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let us know why you love customer service! Share any experiences you've had that highlight your ability to connect with customers and create positive relationships. We want to see your enthusiasm shine through!
Tailor Your Application: Make sure to customise your application to fit the Retail Customer Service role. Highlight relevant skills and experiences that match the job description, like handling cash transactions or resolving customer complaints. This shows us you’re serious about joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and passion for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Entain plc
✨Know Your Sports
Since this role is all about sports and customer service, brush up on your sports knowledge. Be ready to discuss popular events and teams, as well as any recent news in the sports world. This will show your passion and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Think of situations where you handled complaints or went above and beyond for a customer. This will demonstrate your ability to empathise and solve problems effectively.
✨Understand the Company Values
Familiarise yourself with Entain's commitment to safer gambling and their customer-first approach. During the interview, mention how you align with these values and how you can contribute to maintaining high shop standards and a positive customer experience.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responding to questions like, 'What would you do if a customer was unhappy with their bet?' This will help you think on your feet and showcase your critical thinking.
